An Overview

Losing a loved one is an immense emotional upheaval for any family. In such difficult times, the guidance and support of an insurance advisor can be invaluable. These professionals not only provide emotional support but also offer crucial financial guidance, helping families navigate the complexities of insurance policies designed to offer financial security during such challenging moments. However, in the absence of an advisor, understanding the process of filing a death claim becomes essential.

Essential Steps and Documents for a Smooth Filing Experience

Documents Required for Filing a Death Claim

1. Claim Form: Obtain and fill out the necessary claim form provided by the insurance company.
2. Original Policy Document: Locate and provide the original insurance policy for reference.
3. Death Certificate: Secure multiple certified copies of the death certificate, as it serves as official confirmation of the passing.
4. Nominee’s/Assignee’s Identification: Provide the Aadhar card, PAN card, and a cancelled cheque for verification purposes.
5. Accidental Death: If the death was due to an accident, include the FIR and Post Mortem report.
6. Early Death: For deaths within two years of policy issuance, the insurer may request the last treating doctor’s report or discharge summary.

Initiating the Claim Process

1. Prompt Intimation: Inform the insurer at the earliest about the death. This can be done via a phone call or through email communication.
2. Complete Submission: Fill the claim form meticulously and submit it along with all the required documents in one go to expedite the process.
3. Adhering to Timelines: As per IRDAI regulations, the insurer is mandated to settle the claim within 30 days of receiving all necessary documents. Respond promptly to any additional requirements raised by the insurer, keeping records of all correspondences.
4. Document Safeguarding: Maintain scanned or photocopies of all submitted documents in case the originals are misplaced or lost.

Complexities and Investigation

1. Early Claim Investigations: In cases requiring further investigation, especially for early claims, the insurer may take up to 6 months to complete the process and share their decision.
2. Insurer’s Responsibility: It is the insurer’s responsibility to request all necessary information at once to avoid delays or multiple follow-ups.

Conclusion

Navigating the claim process can be overwhelming amidst the emotional turmoil of losing a loved one. It’s essential to stay organized, ensure timely submission of documents, and maintain clear communication with the insurer throughout the process.

While an insurance advisor’s guidance is highly beneficial, understanding these steps and adhering to the requirements will help expedite the claim settlement, ensuring that the family receives the financial support intended through the insurance policy during this challenging time.

By – Shilpa Arora