Make Virtual Meetings Great for Everyone
After a year of doing all meetings virtually, I have discovered many essentials to making virtual meetings more productive and engaging. Beyond my own meetings, Iâve trained hundreds of leaders in the past year on how to reduce boredom, multi-tasking and burnout in virtual meetings.
Of course, some virtual meeting fatigue and frustration is inevitable. You donât get instant reactions from people like you do in person. Internet speed and availability might shut you down. Itâs hard to look at a screen for long stretches.
But most of what causes virtual meeting fatigue and frustration can be fixed.
Virtual meeting facilitation is here to stay, so itâs worth your while to put in the effort to become great at it. Plus, virtual meetings can be incredibly powerful â often MORE powerful than in-person meetings. Youâve got this high-impact resource available to you. If youâre not putting it to its best use, itâs like youâve been given powerful sports car and are only using it to drive a newspaper delivery route. Frustrating and boring.
Of the essentials to making virtual meetings more productive and engaging, here are the six that rise to the top and that apply to most meetings:
- Make people feel seen. Constantly. Can you imagine going with a group of people to visit a friendâs house and never being welcomed in or spoken to while you stand in your friendâs living room and listen to them talk to someone else in your group? That would be awkward, weird, and deflating. Yet this happens all the time in virtual meetings! People join virtual meetings and are never welcomed by name and/or never asked to contribute during the meeting. To the extent possible, welcome each participant by name and make small talk until the meeting starts. Continue to reference their name throughout the meeting. Even if there are too many participants in the meeting to do it with everyone, do it with some! âFerah, Venkata, and Laura, I would love to hear your perspectives on this. We donât have time for everyone to weigh in verbally, so please write your reaction in the chat.â
- Donât talk for more than 90 seconds at a time. Even if itâs a small meeting with people we know well, we canât think about virtual meetings as a platform for endless one-sided talking. As Iâve noted before, people will lose you or multi-task if you over-talk. It doesnât matter if youâre an important person with important things to say â peopleâs brains generally canât handle more than 90 seconds of you talking at a time. So think like a basketball player. Have a âshot clockâ in your head every time you start speaking, and shoot or pass the ball before it expires.
- Use: [Destination] + âpleaseâ + [Verb]. Virtual meetings have so many cool ways to participate â chat, annotation, polls, etc. The key is to ensure people are crystal clear about what to do and how to do it. Give them a destination on the platform like: âIn the chatâ¦â or âOn the screen.â Then say âpleaseâ so they view it as a request, not a demand, and follow that with a verb for what they should do: âWrite an answer to this questionâ¦â or âDrop your pointer to the left of the bullet point that resonates most with you.â
- Workshop real life. In any meeting or presentation, participants benefit most if the content is directly relevant to their lives. Ask questions that people can answer (in the chat) about how the current topic or idea will relate to their work or life, e.g., âWhere do you see this being useful?â âHow does this relate to your current priorities.â âWhat are you working on that will be impacted by this?âThen do some workshopping: Ask people to come off mute and elaborate on their response. Talk through it briefly: âHow do you feel about this?â âWhat will your team need to do to overcome these barriers?â
- Mine for conflict. In Death by Meeting, Patrick Lencioni explains that meetings are dull and unproductive because they lack healthy conflict. If the word âconflictâ makes you think âfightingâ or âarguing,â consider a different word like âtensionâ or âdifferences.â The point is to pull competing and opposing perspectives into the open.People often hold back, though, because the facilitator doesnât invite robust dialogue or for fear of consequences. Great virtual meetings foster psychological safety, vulnerability, and diversity. Try asking, âWho else has a different perspective on this?â
- Keep reiterating whatâs at stake. In his famous TED Talk, Simon Sinek says that great leaders inspire action by starting with âwhy.â Clearly state the why of your virtual meeting and reiterate it throughout: âThe purpose of our meeting isâ¦â âThe reason weâre here today isâ¦â This keeps people aligned and more open-minded to options. It also allows you to avoid getting mired in details that could be handled asynchronously or by a subset of attendees.
Imagine if your #1 goal was to maximize virtual engagement for all meeting attendees in the next month. What might that change look like?
Avoid complaining about virtual meetings and decide to make your virtual meetings awesome.
Patterns are Inevitable. Growth is Optional. Check out my award-winning book Four Patterns of Healthy People to become more aware of the healthy and unhealthy patterns in your thoughts, relationships, ego, and daily operations.
Analyze Your Opportunities for Growth. Join other leaders and discover how well you are leveraging your strengths and opportunities. Itâs a free tool for your self-awareness. Just click here.
About the Author. Matt Norman coaches and advises executives on how to build great people and culture. He is President & CEO of Norman & Associates, which offers custom coaching and consulting in the areas of talent strategy, personal effectiveness, planning, and goal alignment. Norman & Associates also provides Dale Carnegie cohort-style action learning programs to help people improve how they communicate, lead, influence, and work together.
View additional articles by Matt and sign-up to receive them in your inbox by clicking here.
I help companies by providing the right match of an exceptionally skilled accounting or finance consultant when there is no room for error
3yMatt Norman, great pointers! Know that your team puts this into practice. We've recently had training sessions with Maureen Tubbs and she's followed these guidelines and the team has been engaged.
Account Manager at ZoomInfo
3yMake ppl feel seen, constantly.
Director Of Business Development at Firm Ground Architects
3yexcellent points! there are countdown clocks you may use on the screen, best used when you have a large group where everyone has a time to speak to stay on a schedule.
Strategic Operations, Management, System analyst and Yachting Services- Entrepreneur and Loyal Partner within the Hospitality Tourism and Management Industries
3yGreat article Matt!! Hit it right on the nail!
Business finance and accounting strategist
3y#5 struck home. Virtual meetings tend to lack any challenge to the host/boss/main presenter. Even if you agree with everything they say the meeting turns into watching TV vs. a real meeting too quickly.