How to Increase Your Mistake Tolerance
The worst mistake is not making enough mistakes. Life is trial and error. Your team cannot learn how to do new things without failing first.
As Joyce Brothers said, "You need to give yourself permission to be human."
Most organizations suffer from mistake intolerance. They want to avoid them at all costs. However, not all mistakes are made equal â some are lessons in disguise; others, stupidity.
Learning through trial and error requires making mistakes with a purpose.
The God Complex
Failure bears a lasting stigma in the business world. Leaders who do not fail are not taking enough risks. They prefer to look perfect than fall from grace for trying new things.
The God Complex is a belief that inflates our ability, privilege, and infallibility. It limits our capacity to solve problems. We think we know all the answers.
As Tim Harford explains in his TED talk, companies look for "little gods" to solve complex problems. Instead, he makes a case for establishing systematic processes of trial and error.
The God Complex creates a tense relationship with failure. We don't want to admit errors, even in the face of irrefutable evidence. And get stuck doing nothing.
In his book, Adapt: Why Success Always Starts With Failure, Harford encourages us to abandon this illusion. And instead, use humility as a problem-solving technique.
"We have no idea why a certain thing will work. No idea at all. But the moment you step back from the God Complex, and you say, 'Let's just try a bunch of stuff,' 'Let's have a systematic way of determining what's working and what's not,' you can solve your problem."
Choose Your Mistake Mindset
The desire to play safe develops mistake intolerance.
Our society emphasizes instant gratification over patience, perseverance, and hard work. We educate children to know the correct answer, not to discover it.
There's no learning without pain. By avoiding mistakes, teachers train students to adopt a safe path.
There are two types of people: those who dismiss mistakes and those who learn from them.
Research shows that thinking our intelligence is malleable helps us see mistakes as a signal. We are more open to paying attention and learning from them.
But those who think they can't get smarter fail to see mistakes as growth opportunities.
Our mistake mindset is shaped at school. It becomes more rigid as we grow up.
Social pressure decreases our mistake tolerance.
Childhood social anxiety is correlated with making mistakes. Those with low self-esteem suffer the most. Instead of looking at the error as an opportunity to learn, they see it as a reason to quit.
Don't Make the Mistake of Avoiding Mistakes
American classrooms are designed to avoid errors at all costs. Even though research shows that such an approach is harmful in the long run. Making mistakes helps us to grow. Avoiding them keeps us stuck.
When we make errors with high confidence, we correct them more readily.
Corrective feedback is crucial. It helps us understand why we made a mistake and the reasoning leading to it.
As Virginia Postrel said, "Progress through trial and error depends not only on making trials but on recognizing errors."
Teachers get valuable insights from mistakes too. Error tolerance increases participation, exploration, and curiosity. It's more beneficial to encourage students to make mistakes than avoid them at all costs.
James Stigler found out exactly that when trying to understand why Japanese students beat Americans at math.
By the fifth grade, the lowest-scoring Japanese classroom was outperforming the highest-scoring American one.
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Although there were many reasons, the most salient was the teaching method.
In American culture, mistakes are associated with being weak or stupid. But Japan doesn't share that same phobia.Â
Instead of teachers explaining how things work, Japanese students are encouraged to first solve problems independently. Only after (several failed) attempts, the teacher intervenes. The whole classroom engages in discussing the failed attempts.
As Stigler recalls, "Our culture exacts a great cost psychologically for making a mistake. Whereas in Japan, mistakes, error, and confusion are all just a natural part of the learning process."
Japanese teachers are mistake-tolerant. That's why their students beat Americans at math.
They understand that the struggle to find a solution is vital to the learning process.
Becoming mistake-tolerant is not easy, though.
5 Steps to Increase Your Mistake Tolerance
1. Embrace a trial-and-error approach
In the workplace, people are often afraid to admit they did something wrong.
Leaders don't want to be perceived as weak. Thus, they have this overwhelming belief that they are infallible. And stop exploring.
Unilever applied a trial-and-error approach to design the perfect nozzle for a detergent factory. The company created 10 random variations. All tested them all. The best ones inspired new variations. And were tested again.
After 45 generations of variation and selection, Unilever finally found the perfect nozzle.
2. Own your mistakes
Too many children and adults suffer from perfectionism. When a mistake happens, they get paralyzed. Many try to hide it. Most feel devastated.
Owning your mistakes will make you more tolerant. It's a reminder that no one is perfect. It will make you kinder toward yourself and others.
If you are a parent, own your errors in front of your children. If you are a manager, celebrate your mistakes with your team. This will help you neutralize the God Complex. As well as create a safe space to experiment.
3. Turn your mistakes into lessons
How you approach your errors defines whether you will learn or regret that situation.
Remember the two mindsets. You can dismiss them or learn from your mistakes.
When was the last time you made a mistake? What were you trying to do? What went wrong? Why? What will you do differently next time?
4. Label the mistake, not yourself
The most harmful part of making mistakes is not to err, but to feel that we are wrong. Mistakes can harm our self-worth.
There's a difference between committing an error and believing that we are a mistake. We must label the error as the problem to be solved, not attack ourselves.
5. Screw up
Increasing our mistake tolerance is not easy. Especially for those who have turned perfectionism into a lifestyle.
Put yourself out there and risk screwing up. It will make you feel less confident at the beginning. But you'll perform better in the long run.
Don't be afraid to ask your colleagues or friends for help. It takes courage and effort to embrace life as a trial and error. The only way to make real progress is to risk screwing up.
A longer version of this article was originally published on the Fearless Culture blog.
R&M Consultant|Maintenance Manager|Professional Mechanical Engineer
2yI certainly agree, many God complexes exist, which stifles creativity and innovation.
I Invest in Leaders, Their Employees, Strategic Partnerships, Companies & Innovations to Grow Profits Through Organizational Culture & Leadership Transformation
2yGustavo Razzetti, I asked my girlfriend and she told me the culture of shame is exclusive to English language education. She said that no other subject taught in Japan carries that fear and shame of mistakes. This validates your point:-) A culture of shame, mistakes and "failure" doesn't work as has been demonstrated in Japan for over 130 YEARS now. Psychological safety for the win;-) tim #bgreenð
I Invest in Leaders, Their Employees, Strategic Partnerships, Companies & Innovations to Grow Profits Through Organizational Culture & Leadership Transformation
2yThis hits so close to home for me on multiple levels Gustavo Razzetti 1 ) I live and teach in Japan. 2 ) ESL ( English as a Second Language ) is taught from a fixed mindset and mistake phobia, it's why after 130 YEARS ESL in Japan remains a failed experiment whose problems are an open secret the culture, students, parents and institutions alike resist changing. It's the opposite of the math lesson you describe. I only teach English. 3 ) Growth mindset, striving and psychological safety are ALWAYS established in my classroom for day ONE. IFF I have autonomy over my lesson content, the first day is spent creating a "culture of error" and disempowering the fear of mistakes. The first phrases I teach new classes are: " I don't know. " " I don't understand. " " I think...." I preface it by asking students ask me questions in Japanese. After a few questions that are SOOO easy even I can understand, I say "Ask me more difficult questions. " This quickly leads to me answering " I don't know. " " I don't understand. " " I think...." ...with ZERO shame or hesitation: After this, my ongoing insistance to use these phrases, and my testing when people fake understand, everyoone learns mistakes are an inevitable & desirable part of superior learning and a REQUIREMENT in our class. Psychological safety & growth mindset reign supreme in my classrooms. Unfortunately, Japanese culture as a rule is DEEPLY mistake intollerant, and historically, one could be immediately beheaded for addressing their "superiors" with the wrong level of formality. Mistakes were literally a matter of life and ðdeathð! A Japanese person making a mistake feels as if they've shamed their entire liniage, especially if they do so in front of people they outrank:-0 ...EXCEPT, in my classroom;-) tim #bgreenð
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2yThe article is about "How to Increase Your Mistake Tolerance", and I assume you meant "your organization" by the word "your". Mistakes can be detrimental to some specific organizations such as vehicle manufacturers, medical and food industries, safety and security systems, aeronautical industries, and much more. I am sure you watched the movie "Apollo 13" where the team leader indicated "Failure is not an option". Mistake tolerance in other organizations and at specific levels of decision-making can be tolerated but not at an executive level. A mistake in strategy or financial aspects at an executive level can take an organization to court and bankruptcy. On the other hand, tolerating the mistakes of individual employees while under supervision is encouraged as long as it is not going to fire back. And there should be guidance and a continuous learning process.
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2yWorking on this aspect of our mindset can generate radical changes in the relation with our teams (trust, psychological security, feedback, innovation, etc). That attitude towards mistakes becomes a harness for us and our team