Guests today are much more concerned and aware of hospitality value, authentic service, multicultural working fair environments, and how these humans are treated on a daily basis are rising, and therefore they wana to know everything about it. everyone is becoming a foodie.

"Work life balance and working relationships are equally important to consumers, customer or guests, as those who perform on the hospitality are the ones that are taking care directly or indirectly of you everyday!"

Hospitality labor loss and shortage are not only explained by COVID, unfairly paid wages, or even lack of vision. Most of the time teams are never heard, and part of the path that the company goes, but they are insecure and at the same time confident to pass any of these feelings to guests that are interested in knowing how they are feeling?!

Examples like;

Respecting, and building a training program (everyone included) so that everyone FoH and BoH knows exactly what kind of service we all should be delivering to our guests and bosses.

Creating a sense of belonging where every team member has a voice and understands exactly what needs to be done and not being done!

The improvement of working life balance for the hospitality teams.

How do we all collect important and useful information so every team member becomes part of the business?

Promoting good relationships between FoH and BoH?

What are the best practices to support teams without any hospitality background but also to retain our best talents?

Some guests are investers to, or deciding to open an hospitality business and they are always sourcing wherever they go! What would you make your company different to stay relevant and appealing to retain and or attract new talents?

Guests are caring about our working conditions? There are currently hundreds of available hospitality positions worldwide, and still, most of them use the same old way to attract them, when we know today in the majority of cases a satisfied team member can easily bring another one on board!

So here I'm just throwing some ideas to assist some colleagues that lately asked me to share hospitality info on different contexts;

Smart scheduling and making no preferences to anyone, make it fair to everybody

Positive work environment, but make sure they all have it, survey your teams about their needs and preferences, you will be surprised how simple that may be in some cases.

Training and building career plans, so they become involved, properly coached, and prepared to succeed. Highlight these chances so teams (millennials) don't feel stuck in the same position forever.

How satisfied team members affect your guests satisfaction?

When most entrepreneurs think about how a company’s culture can affect financial performance, they usually concentrate on employee productivity. But this understanding suggests a different way company culture affects their bottom line: by influencing the perceptions of consumers who are concerned about how companies treat their employees.

This kind of constant balancing is what takes success in this demanding career, bring your guests into it as if it would be your own home, is amazing but also remind yourself that your home isn't a business, being practical having daily reports and accurate figures so your guests also take their part to make it sustainable and keep coming back.