Enhancing Customer Experience Through Attitude, Skills & Appreciation
Didier Desmedt
★ Customer Experience Expert â–ªï¸ Customer Service Trainer â–ªï¸ Founder @ Valentines Learning â–ªï¸ Become the most recommended Hospitality Business â–ªï¸ DM me YES to get started
Hey there everyone!
A warm welcome to edition 15 of The Human Touch, where we're all about diving into the world of customer experience, top-notch service, and becoming better leaders.
In this edition, we've got some fantastic topics lined up that are down-to-earth and ready to make a difference. We're going to talk about how embracing guest feedback can truly be an art form and how hiring for attitude and training for skills is a game-changer.
And let's not forget the importance of fostering a culture of appreciation – a little gratitude can go a long way! I'll also spill the beans on effective communication and what it takes to master adaptive leadership.
Plus, I'll keep the ball rolling on understanding those all-important interpersonal skills in part two, following last issue of The Human Touch.
Ready to level up your customer game? Let's dive in and explore together. Building a better customer experience is an exciting journey, and I’m thrilled to be your travel companions.
I sincerely hope you’ll find something useful to help you in your own journey. Enjoy and thanks for checking this out.
I help B2B product-based business owners leverage a minimum 20 hours per month on needle-moving actions backed by a clear roadmap that brings clarity, stability, and control—increasing revenue and profit.
1yAbsolutely Didier. Adapting to change is vital in today's dynamic business landscape.
Senior Sales Manager of Strategic Accounts EMEA at ScaleHub - Helping you Scale Your Business on Demand | Reshaping the Future of Document Processing
1yGreat one! Your passion for enhancing customer experiences shines through in every edition.
THE Delivery Partner for Transformational Economic Development | Enabling a sustainable and fair economy | Mission to support 10,000 UK SMEs to start, grow and thrive by 2030
1ySpot on Didier Desmedt. Gratitude is indeed a powerful tool in fostering a positive culture.
Service Designer | Product Manager | Technology | Helping Businesses Achieve Ambitious IT Goals | DaaS | Hardware Lifecycle Services
1yI agree, a little appreciation can create a ripple effect of motivation and dedication.
Partnerships EMEA at Scalehub - Helping you Scale Your Business on Demand | Reshaping the Future of Document Processing
1yHiring for attitude and training for skills can truly revolutionise the way we approach building exceptional teams. Attitude is everything!