Read this insightful executive roundtable discussion series of Otelier.

COMMITMENT AND CONSISTENCY: THE BACKBONE OF STRONG LEADERSHIP I recently watched a video on how commitment and consistency shape effective leadership, and I couldn’t agree more. In leadership, these aren’t just traits, they’re essentials. A committed leader doesn’t just set goals; they model resilience, focus, and dedication daily. This kind of consistency inspires confidence, creating a dependable environment where teams feel secure, valued, and motivated to excel. As Chief Concierge Manager and VIP Guest Service Director at a luxury hotel, I see firsthand how consistency in delivering exceptional service creates trust among both team members and guests. By committing to the highest standards in every interaction, whether managing VIP arrivals or guiding the concierge team, I build an atmosphere where our guests feel valued and our team feels inspired to perform at their best. Consistency is about more than showing up; it’s about maintaining clear values, reliable communication, and a steady approach, even when challenges arise. When leaders are unwavering in their dedication and actions, they foster a culture of trust and integrity, empowering teams to deliver their best. At the end of the day, great leadership isn’t about quick wins. It’s about building a solid foundation through commitment and consistency that stands the test of time. #LeadershipExcellence #HospitalityLeadership #CommitmentToService #ConsistentLeadership #TheArtofHospitality Explore how The Art of Hospitality ( https://lnkd.in/gig6rkGA ) can bring impactful leadership insights like these to your team. Visit the website to learn more about my speaking services for elevating commitment and consistency in hospitality.

Intentional leadership is more important to hotels and restaurants. Leading in corporate environments is not as complex as in hospitality. In corporate environments, there is much more structure in how you lead. You don’t get that luxury in hospirality! We lead on the fly, we react to situations and we make split second decisions. Not too dissimilar to that in healthcare (without the life or death, of course)! Thats why before and after service, as a leader you need to make sure you are leading your people when you DO have the time to lead them! People underestimate the skills that are developed in hospitality. The fast pace that we have to work in is fairly unique and develops an ability that is not usually faced in the corporate environment. Celebrate those you know who work in hospitality! #hotels #restaurants #hospitality #leadership #management

Let’s be frank, being an amazing hospitality leader starts with one fundamental principle: listening. If your not working on developing this skill, your not serious about your success as a leader. I try to work on this on the daily. It’s hard, not going to lie, but it’s 100% one if the most important things in developing my leadership game. Listening helps us truly understand our team members—their strengths, challenges, and aspirations. In our crazy world of hospitality , guest satisfaction is paramount right? Listening to feedback from our guests allows us to adapt and improve their experience. When we choose to listen, we open the door to new ideas and perspectives. I try to practice daily and teach my team, consistent, attentive listening builds trust and respect. It honestly shows we care. It’s that simple. #HospitalityLeadership #Management #ListenFirst #TeamBuilding #Hotels #Resorts #Roomtothrive #GuestExperience #Innovation Remington Hospitality

What skills are essential for a successful Hotel Manager? As the hospitality industry continues to grow, understanding the key capabilities that contribute to effective management is vital. Top skills include: 💡 Strong leadership 💡 Financial acumen 💡 Exceptional customer service. These abilities not only enhance guest experiences but also drive operational efficiency. As the demands of the industry shift, fostering adaptability and cultural awareness in management practices becomes increasingly important. What skills do you think are crucial for hotel management? #HospitalityManagement #HotelIndustry #Leadership

🌟 Transforming Hospitality Leadership with Bua Nua 🌟 In the realm of hospitality, the strength of a team's unity and the innovation it embraces are pivotal to its success. At Bua Nua, we're dedicated to catalyzing this transformation. Our platform is a beacon for empowering hospitality professionals—chefs, hotel managers, and service staff—by providing tools that foster growth, leadership, and operational excellence. Our innovative solutions bridge the gap between traditional hospitality management and the digital era. From digital menus to online booking systems, we're redefining guest experiences while enhancing team collaboration and leadership development. 🔍 Why Bua Nua? -Empowerment: Equipping teams with the knowledge and tools for success. -Innovation: Introducing digital solutions for seamless operations. -Leadership Development: Cultivating leaders who inspire and achieve. Join us in shaping the future of hospitality. Together, we can create unparalleled guest experiences and foster a culture of excellence and innovation. #HospitalityLeadership #TeamEmpowerment #InnovativeHospitality #BuaNua #FutureOfHospitality

Excellent hotel managers build amazing relationships with guests, share moments with loyal customers, and ensure their staff are well cared for. As a result, their hotels thrive. While their experience may come at a higher cost, the return on investment is undeniable. Investing in great management is investing in the success of our hotels. #HospitalityExcellence #CustomerExperience #Leadership #HotelManagement #InvestInPeople

Leadership in Crisis | Navigating Hotel Management Challenges Discover the importance of adaptability in hotel management as I share a personal experience of unexpectedly running a hotel during one of the busiest weekends. Learn how to handle sudden staff changes and the crucial role of decisive leadership. Watch now for insights into the dynamics of hospitality management.

𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲𝘀 𝗙𝗮𝘃𝗼𝗿𝗙𝗲𝘀𝘁 𝟮𝟰 You have a friend who owns a hotel. They would like their hotel to perform better and be 𝗠𝗲𝗺𝗼𝗿𝗮𝗯𝗹𝗲 𝗻𝗼𝘁 𝗙𝗼𝗿𝗴𝗲𝘁𝘁𝗮𝗯𝗹𝗲. So you do them a favor and refer them to Practice Hospitality. This is also a favor to us. Here’s where it gets interesting: if your friend hires Practice to manage their property, we will pay you 10% of our first year’s management fees, which could put another $𝟭𝟬𝗸 - $𝟯𝟬𝗸 in your pocket. Just for doing your friends a favor. What say you? Hit us up @ 𝗶𝗻𝗳𝗼@𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆｡𝗰𝗼𝗺 #Innovation #Hospitality #HotelManagement #BusinessGrowth #DigitalMarketing #SocialMedia #CustomerExperience #HospitalityDesign #TravelTech #RevenueManagement #HotelRevenue #HospitalityTrends #MarketTrends #Leadership #Management

Doug Kennedy has always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner Ltd., but Doug was super happy to read Alan's most recent article where he calls out and challenges major, iconic brands to live up to their lofty company mottos and read his pointed questions to them. Alan's work has inspired Doug to write more about the disconnect between brand messaging and operational delivery, along with discussion questions for your next leadership meeting. So now we ask you, the corporate executives, General Managers, and department heads, when was the last time you discussed the concept of hospitality and guest service excellence with your frontline associates? Now, if you are a client of Kennedy Training Network, we're sure your answers are “recently” and “often,” because most of those who engage our company for on-site or remote hospitality training are already at the top of their game! Either way, here are some questions Doug encourages you to ponder at your next meeting, along with suggestions. Read "Overcoming The Huge Disconnect Between Service Mottos and What Guests Actually Experience" now at Hotel News Resource: https://lnkd.in/eWY4X2yq #KennedyTrainingNetwork #Hospitality #GuestExperience