World Class Hospitals Focus on the Patient for Success I was recently diagnosed with cancer, which began my exceedingly difficult journey navigating a treatment plan. I have learned more on what drives World Class Healthcare Organizations through this journey than in my 45 years in healthcare leadership. My first visit with a surgeon at a nationally recognized Hospital lasted about five minutes. He walked into the exam room and said, “You are not a candidate for surgery, and I am referring you to radiation therapy. You will not have a good outcome.”    My follow-up appointment with the radiation therapist at the same hospital lasted maybe about four minutes.  “You are young and healthy. You should have surgery and not get radiation. And, I would not have surgery here.”   Neither physician asked about my treatment goals nor seemed to want to get a sense of who I am. Both physicians did not have any awareness of my medical knowledge, nor did they offer any comfort during this difficult time.    Six second opinions later -but who is counting - I was able to connect with a surgeon and radiation oncologist at Memorial Sloan Kettering. They reviewed my studies together before meeting with me; they asked about my goals for treatment; and they then helped me make a surgical decision.    They functioned as a team to guide me.    I am post-surgery now and optimistic about my future outcome.    Patients choose to get healthcare where they trust their physicians and feel the physicians understand and care about them.    Memorial Sloan Kettering is a world-class healthcare organization. Their success is based not only on their world class physicians but on how they deliver care. Every single employee you encounter from the schedulers, nurses and physicians are emotionally engaged. They convey an appreciation of your fears and that they are here to help you.    Memorial Sloan Kettering creates a healing culture and its why patients want to get their care there.   To share your thoughts please email me at jpeters@luminahp.com

Care management is the engine that supports performance under value-based agreements. Not only does it assist #physicians that are in a very busy practice environment, but it offers support to #patients and their #caregivers in a way that provides direction, comfort, hope and high-quality care. Although many #healthcareleaders do not dispute the benefits of care management, it is difficult to quantify the financial impact and ROI of care management services. As a result, many finance leaders question the investment required and the linkage to value-based agreements. In my latest episode of Value-Based Care Insights, I am joined by Lisa Stockdale, an industry expert in care management services. In her work with one health system's clinically integrated network (#CIN), she has demonstrated real savings in total cost-of-care and identified a true ROI of care management services. Please tune in to this great episode where Lisa shares her story and insights into best practices in care management services: https://hubs.li/Q02Rvcyt0 For more information on this topic and others, please reach out luminahp.com #luminahp, #VBCInsights, #caremanagement, #populationhealth, #ACOs, #CINs #riskbasedcontracts, #valuebasedcare

Efficient #perioperative services not only enhance financial performance for #hospitals, but it also minimizes avoidable harm to patients. Perioperative and surgical services that incorporate best practice indicators such as high percentage of on-time starts,  minimum case cancellations, and efficient room turn-over rates optimizes the surgical journey for facilities, surgeons, anesthesiologists, patients and families. In the latest episode of Value-Based Care Insights, I explore where to identify and capture opportunities to streamline care within perioperative services. I am very pleased to be joined by Alexander Hannenberg, M.D., former President of the American Society of Anesthesiologists and Adjunct Clinical Professor of Anesthesiology at Tufts School of Medicine, and Arthur Boudreaux, MD FASA, Professor of Anesthesiology and Perioperative Medicine at the University of Alabama, Birmingham. A great conversation where we discuss the importance of aligning and standardizing perioperative processes, and how to leverage data to reduce inefficiencies and costs, improve patient outcomes, increase financial performance and enhance patient safety. Please tune-in to this great episode: https://lnkd.in/gFCZYvvR #luminahp, #Anesthesia, #perioperative, #ASA, #hospitals, #surgicalservices, #VBCInsights