Is your onboarding process a drag on your business? Our client's complex, multi-product SMB onboarding was a significant bottleneck, negatively impacting customer satisfaction and hurting the bottom line. ESG streamlined their process, achieving a 67% reduction in onboarding time from 80 days to <25, a 60% boost in operational efficiency, and improved customer satisfaction. Curious to learn more? Check out the case study: https://lnkd.in/gb_XFryv

Advanced Scale Capabilities: 10x your customer coverage ratios with Partner Success #scale #customercoverage #customersuccess #channelpartners #worksmarternotharder #partnercustomersuccess #winning https://lnkd.in/gtVw4Nfr

The #1 secret to hitting your 2025 revenue forecast? 📣 Speed to execute. In recurring revenue business models, speed is the #1 lever to strong in-year revenue performance. Seasoned leaders know that if you’re slow to the punch 🥊, you’ll spend the rest of the year on your back foot, chasing a number that only gets harder with each passing day. ⌛ In this video, Chip VonBurg, Chief Customer Officer at ABBYY, discusses the factors that led his company to prioritize a partnership with ESG (Customer Success as a Service®️). He speaks with Michael Harnum, CEO of ESG Success about how accelerating on their goals played a crucial role in their decision. 🚀 🚀 🚀

When you know, you know... 💡 Whether it’s Medtech, Fintech, Cybertech, HRtech, IoT, or anything in between – quickly coming up to speed in each unique client environment is a hallmark of our ESG CSaaS® solution. In a recent conversation with ESG (Customer Success as a Service®️) CEO Michael Harnum, Nick Sanders, Sr. Director at Dental Intelligence Inc. outlines when and why they knew ESG Success was the best choice to help them achieve their business goals.  #customersuccess #customersuccessleader #uniquebusiness #accelerator #partners #successtogether #whatareyouwaitingfor #esgsuccess #winning

Choosing an outside vendor? Trust is a Must! In a recent conversation with ESG (Customer Success as a Service®️) CEO Michael Harnum, Jason Marvel CEO at FlowMSP, underscored the significance of trust and honesty in his company's successful program with the ESG Success team. At ESG Success, a reputation of integrity and trust are a cornerstone to business transformation program success. Especially programs that accelerate business improvements leading to increased customer retention and revenue growth. Want to learn more about our tailored business transformation services? Connect with us today. https://lnkd.in/gD2TaAJ

Unlock Hidden Revenue Potential Beyond the Top Tier Customer Segment:   Chip VonBurg, Chief Customer Officer at ABBYY, highlights a potential deep well of untapped revenue opportunity while speaking with ESG (Customer Success as a Service®️)’s CEO, Michael Harnum.   At ESG (Customer Success as a Service®️), we’ve helped dozens of clients expand their customer coverage profitably, resulting in millions of dollars of recurring revenue that may have otherwise been lost.   Want to learn more about our tailored services to accelerate #customersuccess revenue opportunities? Connect with us today - https://lnkd.in/gD2TaAJ

We 💖 CSMs! Join us as #CSMAppreciationWeek 2024 draws to a close by celebrating your team of CSMs https://hubs.li/Q02wfV140

We 🏆 CSMs! Share the love, win swag, and bask in the admiration of this talented workforce during #CSMAppreciationWeek https://hubs.li/Q02wfPD20

We 😍 CSMs! Join ESG in giving a shout-out to a CSM who represents the heart of your business at https://hubs.li/Q02wfP1C0 #CSMAppreciationWeek

We 🤗 CSMs! The retention chasers. The ROI masters. The unsung heroes. Join us in celebrating #CSMAppreciationWeek 2024 by telling your favorite CSM what makes them special on the appreciation board - https://hubs.li/Q02wfGxm0