My advice has been: if the client asks for something and it takes you under an hour do it, then do it. If 10 hours ask for clarification and advise them it may be a change but you’ll fit it in, greater than 20 hours say we can’t start work until we get an approved change order. If they get mad then definitely don’t start.

Listen Actively: Show that you understand the client's request. This builds trust and ensures you fully grasp what they need. Document the Request: Keep a detailed record of the new feature request, including the client's rationale and any specifics they provide.

Start by clearly defining the project’s original scope and objectives. Discuss the impact of adding new features on the timeline, budget, and resources and review the project plan. Prioritize the new requests based on their value and urgency, and agree on any trade-offs if necessary. Keep a record of all changes and obtain formal approval from all stakeholders. Maintain open and transparent contact with the client, ensuring a full understanding of the implications of all scope changes and the importance of adhering to the agreed-upon plan.

Verifique e confirme as solicitações de aumento de escopo com o cliente. Certifique-se de que você entendeu claramente o que está sendo pedido e quais são as expectativas em relação aos recursos adicionais.

You can always over-communicate with a client about calling out opportunities for change orders, with additional information to support the need for a change order and WHY their requests are necessitating more budget spend. Plenty of clients need that education about project-based fees, so be the ones to give it to them! After that point, borrow a philosophy from improv with a "yes, but." There's all the time in the world to accommodate changes, but explaining the impacts (to cost, timeline, etc.) helps include the client on a decision point and gives them an opportunity to collaborate.

Assess Scope and Resources: Determine how the new request affects the project’s scope, timeline, budget, and resources. Analyze Risks: Identify potential risks or issues related to adding the new feature.

Impact Evaluation of Added Features ⇢ Assess the added features’ impact on project time, cost, and quality. Calculate the increased workload and potential delays. Involve Team for Thorough Assessment ⇢ Collaborate with the team to evaluate technical and resource needs, ensuring a comprehensive understanding of implications. Quantify Scope Change Effects ⇢ Present quantified impacts to the client, highlighting trade-offs in terms of deadlines and budget adjustments. Clear Communication of Trade-offs ⇢ Ensure the client understands the consequences, fostering informed decision-making to maintain project quality.

Analise como as solicitações adicionais afetarão o projeto em termos de tempo, custo e recursos. Avalie as implicações para o cronograma, orçamento e capacidade da equipe.

Explain the Consequences: Communicate the implications of adding the new feature, including changes to deadlines and costs. Set Expectations: Ensure the client understands the impact on the project and the need for adjustments.

Comunique-se com o cliente sobre as implicações do aumento de escopo. Explique como as mudanças afetarão o projeto e se elas implicarão em ajustes no cronograma, no orçamento ou na alocação de recursos.

When communicating to the client, remind the client of the original project scope and objectives, and explain how the new requests fall outside the agreed scope. Be transparent, clear, and concise when discussing what the changes mean for the overall project and how it not only impacts the project but the team members working on the project. Keep the conversation positive and maintain an open line of communication throughout the project no matter what is decided upon.

Using a prioritization matrix with the client is incredibly effective in managing scope creep. By collaboratively categorizing requests into ‘must-have,’ ‘nice-to-have,’ and ‘can wait,’ we can focus on delivering the most critical features first. This approach not only keeps the project on track but also ensures that the client’s most important needs are met.

Suggest Compromises: Propose alternative solutions or phased approaches to meet the client’s needs without derailing the project. Prioritize Features: Help clients prioritize their requests to focus on the most critical elements.

Se possível, ofereça alternativas viáveis para atender às novas demandas. Isso pode incluir ajustes no escopo, fases adicionais ou outras soluções que possam acomodar as necessidades do cliente sem comprometer demais o projeto.

Acknowledge and Align When clients ask for additional features, start by really listening to their needs. Show that you value their input and discuss how these requests fit into the current project scope, budget, and timeline. This approach not only fosters a positive relationship but also sets clear expectations from the beginning. How do you handle client requests for extra features? I’d love to hear your strategies!

Assess and Advise Before diving into new requests, take a moment to assess the impact on your project. Look at the extra time, costs, and potential risks involved. Share these insights with your client in a straightforward way, so they understand the trade-offs. Honest communication about what’s feasible helps keep everything on track. What’s your go-to method for evaluating scope changes?

Adjust the Scope: If the additional feature is agreed upon, update the project scope and contract terms accordingly. Discuss Costs and Timeline: Please negotiate any additional costs or time needed to implement the new feature.

Update Documentation: Revise project plans, timelines, and budgets to reflect the agreed changes. Monitor Progress: Monitor how the changes affect the project and adjust as necessary to ensure successful delivery.

Revisão de todas as documentações que envolve o projeto, EAP, cronogramas, orçamentos, plano de riscos e etc. Reuniões de alinhamento com toda a equipe e manter as partes interessadas informadas conforme nível de gerenciamento. Controlar e monitorar as mudanças é extremamente importante nesta fase para evitar desvios durante a execução.