The kind of clientele that my Clinic typically sees is the overseas diaspora, which comes to India for dental treatment. In and around Diwali, Christmas, and then when there is the global summer vacation - June, July & early August. My team, which is lead by Laxman, who is with me for the last 20 years has created a calendar of events and todo activities. They know it is their A game on during “season time” Inventory management, the maintenance of the sophisticated dental chair is an equipment All of it has to precede the peak time. I have to be lenient and overlook some of their absenteeism otherwise. The team now knows that such indulgences are not permitted during predicted high volume work days

This occurs in virtually all organizations. Important to invest in technology to help buffer the overflow of cases. Even more important is for management to step in and assist with escalations, provide timely responses to the support team, and build rapport with clients to encourage patience while the support team works very hard to resolve cases.

Working during peak times can be both physically and mentally straining for those who are the front line workers and leaders of a project. This is a time to focus on the morale of your team and show them that their leaders are invested just as much as those who are carrying the heaviest load and not just barking orders at them. This tactic will show those workers that they are part of a team and motivate them towards success, rather than just laborers working in a rock mine.

Manter a equipe de suporte motivada e focada em períodos de alta demanda é essencial para o sucesso do atendimento. Aqui estão algumas estratégias adicionais: Reconheça os Esforços em Tempo Real: Um reconhecimento rápido pode aumentar a moral instantaneamente. Pequenos elogios ou agradecimentos ajudam a equipe a se sentir valorizada. Estabeleça Metas Claras e Conquistas Visíveis: Divida o trabalho em metas alcançáveis e compartilhe os sucessos com a equipe, criando um senso de progresso. E você, como tem promovido a motivação e o bem-estar na sua equipe de suporte em momentos intensos?

Always be willing to have “all hands on deck” no task is too small, even for upper management. Provider oversight and acknowledgement of milestones is always a good motivator.