🔶🔷"When your favorite problem-solving move flops with a client, it’s like trying to unlock a door with the wrong key—you need to switch tools. Start by asking them what’s really stuck (communication is magic). Then, tailor your approach like a bespoke suit—fit it to their needs. Still stuck? Phone a friend or consult an expert; fresh eyes see solutions you might miss. Remember, adaptability isn't just a skill—it’s your secret weapon. What’s your go-to pivot move? Let’s share and learn!"

As my mentor once said, 'Talk less and listen more.' When my usual problem-solving method isn’t working with a client, I take a step back and request a follow-up discussion. During this, I focus on truly listening and understanding their needs, writing down all key points. I then create a dummy solution to ensure alignment with their vision before implementing it exactly as they’ve requested. This approach not only builds trust but ensures the final outcome meets their expectations.

Sometimes when my go-to-problem problem-solving method isn't working, it could be mainly because of 2 reasons - 1) Not solving their real problem. Sometimes that resistance is just a symptom of some misaligned understanding of their pain point/goal. I typically reframe the conversation by saying "What are your top 3 pain points" or "What does success look like for you" 2) Shoving the wrong solution to their problem. In such cases, I try to provide a safe space for them to co-create solutions. Essentially, I make them a part of my product discovery & implementation, by asking if they can be our design partner or be our "Lighthouse customer" who can become an early adopter to test the pilot solution and provide us valuable feedback.

When my usual problem-solving method isn't effective with a client, my first step is to gather more detailed requirements and clarify expectations from the client. I then conduct thorough research, including consulting reputable sources like Google Scholar to identify relevant research papers or case studies addressing similar problem statements. Finally, I collaborate with my teammates to brainstorm potential solutions, leveraging diverse perspectives to address the issue comprehensively.

One way to proceed is to communicate well and listen carefully to their needs and try to tailor the solution to the new situation because we cannot always try the same key on different doors