It is also important to form a dream team of people with a purpose in life, who are engaged in serving others. We can have all the tools to recognize the preferences, pain, and needs of our customers, but without the correct human resources, all that information could turn into garbage. For that reason, investing in and choosing a team that is ready to serve from the bottom of their hearts also improves your customer satisfaction and loyalty. This is part of the new era of customer EXPERIENCE

In order to understand your customers, you must have great listening skills and a lot of people don't know the difference between listening vs hearing. If you can differentiate the two and focus on improving your listening skills, you will understand your customers better. Building relationships allows you to listen to the needs of your customers without having to ask questions. This to me, is the heart of being able to provide and manage excellent customer service.

We should take in consideration the fact that data matters (a lot) in forecasting, tailoring even human behaviour therefore deep analysis and conclusion, continues monitoring and AI inclusion in the process will bring light in the room. The employees should be treated as customers by the company, so the customer service could treat as customers the end users. Leadership should not be afraid of change, or investing in innovation. Last but not least, to understand the customer should be in place a "hearing" process. Not to listen what the customer says but what he means, therefore a process of translation to the real root cause of opportunity to fix.

Firstly listen & understand the customer requirement properly than provide help with Empathy, Speed and Quality. As per my experience listing & understanding is the 50% solution.

Also understand the emotional drive and empathy is such important tools to keep customer experience on a high level of satisfaction

“The only thing worse than training your employees and having them leave is not training them and having them stay.” Training staff is paramount. It equips them with essential skills, enhances their performance, and bolsters morale. A well-trained workforce can adapt to evolving challenges, ensuring consistent and high-quality service delivery. Moreover, investing in employee development demonstrates commitment, fostering loyalty and reducing turnover. Ultimately, trained staff contribute significantly to a company's success, making it a wise and indispensable investment.

History repeats it self, in different times and locations with different names, so the importance is to predict the phenomena how it works, and not a specific part. The phenomena then can be transitioned in different times, locations and names and act similar. So important is the data-pattern and a high concentration in looking out for the phenomena, to predict, therefore to provide long term solutions.

The learning "skills" is the top skill for each position. Everyone should never feel that there's nothing to learn anymore. That is a dangerous position to, is a unrealistic one, and often very expensive.