The first thing that anyone wants to see is your record and success story. Through portfolio building, you can do that excellently. Showcasing your achievements in complex technical project, the solution you adopted in a challenging period and what you have learnt. This is important to do and do periodically.

1. Highlight a specific technical resolution- Example: Successfully troubleshooted and resolved a complex issue with [software/hardware name] for [number] users, resulting in a [positive outcome, e.g., 20% increase in productivity]. 2. Quantify your knowledge of a technical area: Possess in-depth knowledge of [technical area, e.g., network security protocols] with [number] years of experience configuring and troubleshooting related systems. 3. Demonstrate proactive problem-solving: Developed and implemented a new knowledge base system, improving first-call resolution rates by [percentage] and reducing support ticket volume by [percentage].

Building portfolios in technical support involves documenting your experience, projects, and accomplishments. You can showcase your troubleshooting skills by detailing complex issues you've resolved, along with the steps taken and the outcomes achieved. Platforms like GitHub, Behance, or a personal website are great for displaying your portfolio. For example, you could create a GitHub repository showcasing scripts you've written to automate tasks or troubleshoot common problems.

If applicable, create a portfolio showcasing your technical work, such as documentation, scripts, or tools you've developed. Provide explanations for each item to give context to your skills and accomplishments.

My top tip here is to keep your CV/Resume up to date- even if you're not looking for work. That's both your LinkedIn profile and a separate document. You never really know when you might need it, and when you do it's much more difficult to put together if you have to remember your experiences, certifications, and skills from the years since you last refreshed the document.

Certifications play a crucial role in demonstrating expertise in technical support. Obtaining certifications such as CompTIA A+, Cisco Certified Network Associate (CCNA), or Microsoft Certified: Azure Fundamentals can enhance your credibility and show your commitment to mastering specific technologies or platforms. For instance, earning the CCNA certification validates your ability to install, configure, operate, and troubleshoot medium-sized routed and switched networks.

Highlight any certifications, training programs, or courses you've completed related to technical support. This demonstrates your commitment to continuous learning and staying updated with industry trends.

Having relevant certifications can help you stand out to potential employers and demonstrate your commitment to professional development. Consider pursuing certifications that align with your career goals and the technologies you work with.

Certification is a foundation to build your experience on top of it to make it more valuable. Certificates show that you've studied the basics, understand the framework, did some structured practical work and reinforced your understanding about the topic. It is important not to get caught up in earning too many certs, otherwise "The more the Merrier" will end up with "Jack of all trades, Master of none" Ultimately, understanding where your true expertise is at and crafting unique and valuable credentials.

When you want to demonstrate or show your skills, certifications play a crucial role. Through them, you can make others aware of your interest in learning and align with your goals. Certifications aren't a show-off. They are a way to make others understand via proof that you are a lifelong learner and your credentials are genuine and attained after the hard work you have input.

Sharing knowledge is the easiest way to make yourself seen as a subject matter expert. But you need to share it in a useful way that fills in holes. • Write or update a KB article. Tech support engineers and engineers in general are notorious for not wanting to document. • Create diagrams and pictures that explain concepts. • Offer to help people when they need help.

Sharing knowledge in technical support can be done through various mediums, such as blog posts, tutorials, webinars, or contributing to online forums and communities like Stack Overflow or Reddit's tech support subreddits. For example, you could write blog posts detailing solutions to common technical issues you've encountered, or create video tutorials explaining troubleshooting techniques for specific software or hardware problems.

1. Share insightful posts, articles, or case studies related to technical support. You can discuss common challenges, solutions you've implemented, or new technologies you're exploring. 2. Share details of specific projects you've worked on, highlighting your contributions and the impact they've made. Use metrics whenever possible to quantify your achievements. 3. Share examples of complex technical issues you've successfully resolved, outlining the steps you took and the outcomes achieved. This demonstrates your ability to troubleshoot effectively.

Starting a blog or contributing to an existing community one is a great way of sharing your knowledge. The articles, how-to pages, and random tips I've published out to the internet over the years have helped others but also raised my profile and opened the doors to new opportunities.

Sharing your knowledge not only helps others but also strengthens your own expertise. It's a mutually beneficial situation where you contribute to the team while establishing yourself as an authority in your field or as the subject matter expert. Additionally, teaching others can bring fresh insights and perspectives, enriching both your learning journey and that of your peers.

Engaging in online forums and professional networks is essential for showcasing expertise, staying updated, and building reputation. Actively contributing to discussions, providing solutions, and sharing insights demonstrate knowledge and foster connections. It's a dynamic way to learn, network, and establish credibility within the technical support community.

Engaging online in technical support communities is essential for networking, learning from others, and establishing your expertise. Participate in discussions on platforms like LinkedIn groups, Discord servers, or specialized forums like TechNet or Spiceworks. For instance, you could join a LinkedIn group focused on IT support professionals and contribute by answering questions, sharing insights, and discussing industry trends. Additionally, participating in Twitter chats related to technical support topics can help you connect with peers and stay updated on the latest developments in the field.

1. Join relevant online forums and communities related to technical support. Participate in discussions, answer questions, and share your insights. 2. Create and maintain a professional social media presence. Share tips, and best practices related to technical support on platforms like LinkedIn, Twitter, and etc. 3. Start a blog or contribute guest posts to established tech blogs. Write about common technical support issues, troubleshooting tips, or industry trends. 4. Host live Q&A sessions or webinars on platforms like Zoom or YouTube to interact with your audience in real-time and address their queries. 5. Collaborate with other technical support professionals to create online courses or workshops that can benefit a wider audience.

1. Practice active listening. 2. Use clear and concise language. 3. Show empathy towards users. 4. Seek feedback on your communication. 5. Role-play scenarios. 6. Continually learn communication best practices. 7. Find a mentor for guidance.

Pratique a escuta ativa Para se comunicar melhor, e fazer bons acordos que resultem em sucesso no trabalho, é preciso mudar o foco da fala para a escuta. Escutar é a parte mais importante da comunicação, entretanto é também o que as pessoas têm mais dificuldade. Por isso, pratique até aperfeiçoá-la. Fico à disposição.

Communication is very key in all aspects of life. Especially, good communication. It makes things easier. It shows a characteristics of a good team player

Mentoring others in technical support involves sharing your knowledge and experience to help others develop their skills and navigate challenges in their careers. For example, you could mentor a junior colleague by providing guidance on troubleshooting techniques, sharing best practices for effective communication with clients or users, and offering advice on professional development opportunities such as certifications or additional training courses. By serving as a mentor, you not only help others grow but also reinforce your own expertise through teaching and guiding others.

Ser mentor de um amigo de trabalho e muito gratificante e me ajudou bastante a fortalecer meus conhecimentos em certos assuntos que tenho facilidade para poder ensinar. Recentemente tive o prazer de ser mentor de um amigo de trabalho na construção do seu perfil no LinkedIn, dando conselhos e ensinado como poder ter mais engajando no seu perfil. Ter acompanhado todo processo e visto o resultado de todas as dicas que passei, foi super gratificante pra mim. Fico à disposição.

Besides what is listed above, a person should possess the following skills: Should be an active listen. Ready to take feedback and work on it. Learn from mistakes and should plan things. Must be aware of the goals and the plan of action. Should always be ready to brainstorm and mind-map ideas. Have presentation skills. Attend conferences, workshops to stay up to date with the changing trends. Update portfolio regularly. Have vision.

In addition to the aforementioned strategies, actively seeking feedback from peers and supervisors can help you identify areas for improvement and demonstrate your commitment to continuous learning and development in technical support. Attending industry conferences, workshops, or meetups provides opportunities to network with professionals in your field, stay abreast of emerging technologies, and gain insights into industry trends and best practices.