Facing pushback from your sales team on growth strategies?
When your sales team resists new growth strategies, it's crucial to align on common goals and address concerns. Foster acceptance with these steps:
- Engage in active listening to understand their pushback and create an open dialogue.
- Present data and case studies that support the new strategies' effectiveness.
- Offer training to build confidence and competence in executing the new plans.
How have you successfully implemented new strategies with a skeptical team?
Facing pushback from your sales team on growth strategies?
When your sales team resists new growth strategies, it's crucial to align on common goals and address concerns. Foster acceptance with these steps:
- Engage in active listening to understand their pushback and create an open dialogue.
- Present data and case studies that support the new strategies' effectiveness.
- Offer training to build confidence and competence in executing the new plans.
How have you successfully implemented new strategies with a skeptical team?
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Approach it by first listening and trying to understand why this particular sales team would be against growing. Include them in a lot of discussions about the 'whys' of those strategies, supported by crystallizing data and real-life examples. Show how proposed growth plans align with the contact centers' goals and allow the opportunity for their own successes. Let them share and help fine-tune a strategy that best allows all parties to grow-together. This gives them a sense of importance and investment in the outcome. You will get trust and open dialogue instead of resistance to motivate and obtain a collective buy-in.
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One of the hardest types of pushback to deal with is the kind fueled by previous negative experiences with your company. The LOC method (listen, own, choose) is a method for handling prior negative experience pushback. It’s an extremely delicate procedure, though, and should be dealt with the same care as defusing a bomb. First, you need to listen to everything negative your customer has to say about their prior experience. Do not interrupt them. Let them vent until all their grievances are aired.he sales pitch is a delicate art. And knowing how to deal with negative pushback is an important component of it. Let this quick overview guide you, and your performance when you deal with negative pushback is sure to improve.
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Involve the sales team in strategy discussions to gain buy-in and align goals. Use data to demonstrate how the proposed strategies benefit sales performance and address their concerns with actionable solutions.
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To win over a skeptical sales team, I focus on clear communication and shared wins. I involve them early, address their concerns openly, and show data-backed proof of success. Hands-on training helps build confidence, while celebrating small victories fosters buy-in. Collaboration turns resistance into momentum for growth.
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I’d start by listening to my sales team’s concerns to understand their perspective and identify the root of the pushback. I’d align the growth strategies with their goals and incentives showing how these initiatives will directly support their success such as increasing leads or improving close rates. Using real-world examples, I’d show the strategies’ potential impact. I’d also invite their input to refine the approach, ensuring they feel involved and valued. Lastly I'd incentivise them with a combination more money, more time off and more growth
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