When IT and customer service clash over software features, it's essential to facilitate understanding and find common ground. To navigate this challenge:
- Foster open communication by setting up regular meetings between departments to discuss feature feedback and technical constraints.
- Implement a transparent tracking system for customer requests and bugs, ensuring both teams are aware of issues and priorities.
- Encourage cross-departmental training so each team appreciates the other's challenges and workflows.
How do you handle conflicts between different departments in your company?
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To handle conflicts between departments and IT, I would start by fostering open communication through regular meetings and clear channels for raising concerns. Encourage empathy by helping each side understand the otherâs challenges, perhaps through workshops or cross-training. Set clear expectations with well-documented processes and SLAs. Use digital tools to keep everyone on the same page. When conflicts arise, have a neutral party mediate and create feedback loops for continuous improvement. Ensure leadership models collaborative behavior and recognise teams that work well together. This approach can help create a more cooperative and understanding work environment.
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Excelente artigo! Concordo plenamente que a comunicação aberta e transparente é fundamental para lidar com conflitos entre TI e atendimento ao cliente, especialmente quando se trata de recursos de software. Promover o diálogo entre as equipes, implementar um sistema de rastreamento transparente e incentivar o treinamento interdepartamental são estratégias eficazes para construir pontes e encontrar soluções que atendam às necessidades de ambos os lados.
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Reforço a importância da comunicação clara e transparente entre departamentos de TI e atendimento ao cliente. Numa organização, todos os departamentos acabam por estar interrelacionados, é um sistema em que cada parte contribui para o todo. O cliente, de quem depende a organização para funcionar, está de tal forma interligado que deve ser encarado como intrÃnseco à própria organização. Daà que quanto melhor for a comunicação interdepartamental, a informação que chegar ao cliente será também mais transparente e eficaz na satisfação e superação das suas necessidades. Por outro lado, quanto mais eficiente for a rastreabilidade entre questões técnicas e as necessidades do cliente, maior qualidade pode ser garantida no serviço/produto de TI
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Les principe de l'agilité s'appliquent : les retours du service client sont à considérer comme des exigences du client une fois bien filtrées par le product owner. Cela est précieux d'avoir une bonne synthèse des problèmes du client dans la vraie vie, cela a plus de valeur qu'une spécification imaginée en amont. La qualité de l'interprétation des problèmes en fonction des points clefs réalisables dans des coûts et délais acceptables relève de l'Agilité.
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- From the beginning, all required features must be written, drawn and discussed with the client in recorded meetings. -Secondly, periodic meetings must be organized with the client, agreed upon with him upon completion of each sprint. - Thirdly, misunderstandings and errors must occur in every project. These are addressed by setting prior standards in the work agreement for how to address them, as we know that these problems will occur and therefore we address them before embarking on the legal contract to preserve rights.
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