Building lasting rapport with clients in the education sector starts with active listening and asking the right questions to understand their goals and challenges. Show empathy for their unique situation and clearly define the scope, measurable outcomes, and timelines. Next, identify multiple solutions, select the one aligned to objectives, and create a plan with smaller, measurable milestones. Break the solution into phases & implement milestone by milestone, testing each for positives, negatives, & edge cases. Throughout the process, be consistent, maintain open communication, & co-create solutions to ensure the client stays engaged. This approach fosters trust, transparency, & long-term collaboration while delivering meaningful impact.

Active Listening: Pay close attention to their needs and concerns, showing empathy and understanding. Transparent Communication: Be open and honest about your services and capabilities, managing expectations effectively. Tailored Solutions: Develop customized solutions that align with their specific goals and resources. Building Trust: Demonstrate reliability, competence, and a commitment to their success. Strong Relationships: Foster open communication and collaboration, valuing their input and feedback. Shared Vision: Work together to create a shared vision for the future, inspiring confidence and commitment. Celebrating Successes: Acknowledge and celebrate their achievements, reinforcing the positive impact of your partnership.

The Education Industry is transforming a “functional” = academic to a “business” = student driven agenda. Helping those that are involved involves bringing an “out side/ in” and an “end to end”approach that supports new experiences, roles, performance metrics aligned with changed governance and digital systems amongst other things. So there is always a question (particularly those seeing their role power diminished) on why do “I” need to change as a Headmaster, Teacher or Administrative Officer? A good consultant helps those they are working with to realise the changes needed and “why”. Also to reinsure that they aren’t the first industry to go through these types of changes…and it will make our grandchildren more competitive globally.

I have built strong client relationships based on trust, which stems from always being available, providing solutions, setting clear expectations, and delivering as promised. Some of my best clients have become close friends, and we spend time together outside of work. It's crucial to be empathetic and build genuine relationships with clients. By doing so, you not only establish lasting rapport with clients but also with friends. Serving clients' needs and building trust allows you to choose who you want to work with, recognizing that not every client is a good fit.

I start by actively listening and demonstrating expertise through personalized recommendations and insights. Maintaining transparency, setting clear expectations, and following through on commitments to build trust. Fostering long-term relationships by providing ongoing support, regularly checking in, and celebrating their successes. By combining professionalism with genuine care for their success, Iam able to position myself as a reliable and trusted partner.