When a team member struggles with performance, approach the situation with empathy and care. Start by having a private conversation where they feel safe to share. Ask open-ended questions, like what challenges they’re facing, to help them express their feelings. For instance, if Ravi has missed deadlines, gently ask if there are obstacles in his workload or personal life. Sometimes, life’s pressures can affect work. Listen actively and without judgment. This shows you’re on their side. Once you understand the root cause, collaborate on a plan to address it. Remind them that everyone faces tough times, and seeking help is a strength. Together, you can pave the way for improvement.

Addressing performance issues with sensitivity is key to maintaining trust. Here’s how to uncover the root cause as a life insurance agency manager: -Have a private, non-judgmental conversation: Create a safe space where they can share their challenges openly. -Ask open-ended questions: Encourage them to explain any obstacles, both professional and personal. -Focus on support, not blame: Offer help, whether it's resources, training, or adjusting workloads. "Seek first to understand, then to be understood." — Stephen R. Covey

As a leader, I've often encountered situations where a team member is struggling with performance. Instead of jumping to conclusions, I focus on uncovering the root cause with sensitivity. Start by creating a space of trust—check in, ask open-ended questions, and actively listen. Sometimes, external stressors or misalignment in tasks play a bigger role than capability. I remember one instance where a team member's performance was slipping due to personal challenges, not a lack of skill. Offering empathy and a tailored support plan made a significant difference. After all, performance issues are rarely black-and-white—compassion and clarity can turn things around.

"Was brauchst Du um Dich unterstützt zu fühlen?" Das wäre die Frage, mit der ich ein vertrauliches, offenes Gespräch starten würde um gemeinsam Ursachen zu erkunden. Denn in meinem Alltag sehe ich immer wieder, dass es oft externe Faktoren gibt, die die Leistung beeinflussen können. Wichtig ist auch, nicht direkt Kritik zu üben, sondern Empathie zu zeigen und eine Umgebung zu schaffen, in der man ehrlich über Schwierigkeiten sprechen kann. So lassen sich die wahren Ursachen aufdecken und angehen.