Morning Prep: Start my day with a brief workout to energize yourself, followed by a healthy breakfast. Take a few minutes to review your goals, visualize positive outcomes, and mentally prepare for any challenges.

This is all great! It also helps if you plan for your day the night before. It allows your brain to decompress a bit more. That helps me

Use a system like the Eisenhower Box or a to-do list to categorize tasks into ‘do now’, ‘schedule’, ‘delegate’, or ‘don’t do’. Focus on urgent and important tasks first, ensuring guest experience is always a top priority.

When possible get your most annoying, frustrating, or time consuming tasks done first. It’s not always possible but getting the hardest ones done and out of the way makes the day a bit better.

Set Objectives: Outline key points to keep the meeting focused. Encourage Participation: Foster an open environment for sharing. Highlight Achievements: Recognize and celebrate successes. Address Challenges: Discuss and solve any issues together. Assign Tasks: Clearly define roles and responsibilities. Keep it Brief: Aim for a short, efficient meeting.

ime Blocking: Divide my day into dedicated blocks for specific tasks like patient care, administrative duties, and staff management. Avoid Multitasking: Focus on one task at a time to maintain quality. Stay Flexible: Allow time for unexpected issues and adapt as needed.

Personalize Interactions: Make each guest feel valued by remembering their preferences and needs. Anticipate Needs: Be proactive in addressing potential needs before they arise. Go the Extra Mile: Small gestures can make a big difference in creating memorable experiences. Gather Feedback: Note any feedback or observations to improve service and share with your team.

This also reminds us why we’re do what we do, for the guests! Masking sure they smile and have an amazing experience trumps everything else, imo

Throughout my day, I keep my focus on the guest experience. I personalize interactions, anticipate needs, and go the extra mile to exceed expectations. These moments can turn a good experience into a great one and are often what guests remember most. I take note of any feedback or observations that could help improve service and share these insights with my team.

Our industry is infamous for placing us in circumstances where we are constantly putting out proverbial fires. We need to do this while maintaining composure & self discipline all while smiling. This can be taxing both physically & mentally. A healthy outlet, whether meditation, exercise or simply reading a good book is essential at some point during the day. Remember, we’re better at taking care of our guests, customers & clients if we take care of ourselves as well.

Go with the flow and know it’s all going to work out. You can only control what you say, do, and think. You can’t always control how other me act or what they say. But remembering you can control what you say, think, act, and do.