Penso que é fundamental priorizar os pedidos por urgência e demanda, utilizar sistemas automatizados para agilizar o rastreamento e a gestão, e otimizar a comunicação com as bibliotecas parceiras. Adicionalmente, delegar tarefas específicas à equipe e ajustar temporariamente os recursos, como estender horários de atendimento ou aumentar o pessoal de suporte, também ajuda a lidar com a sobrecarga sem comprometer a qualidade do serviço.

Efficiently managing interlibrary loan requests during peak periods requires prioritization, automation, and team coordination. Prioritize Urgent Requests: Triage requests based on urgency or user needs, focusing first on high-demand items or time-sensitive requests. Leverage Automation Tools: Use interlibrary loan management software to automate routine tasks, like tracking requests or sending notifications, to save time. Coordinate Team Efforts: Assign specific roles to team members to streamline processing, ensuring that each part of the workflow runs smoothly without bottlenecks.

When swamped with interlibrary loan requests, maintaining efficiency requires a combination of organization, prioritization, and delegation. Start by organizing the requests based on urgency, such as those with due dates or high-priority needs. This allows you to tackle time-sensitive requests first, ensuring that critical items are handled promptly. Leverage any available systems or software to automate parts of the process, like tracking requests or sending updates to patrons. Automation can save time and reduce the potential for human error during high-volume periods.

Si es el caso de que eres un solo trabajador y tienes que dedicarte a todas las tareas es mejor usar el tiempo "vacío" donde no tienes usuarios a los que atender para gestionar las solicitudes de préstamo interbibliotecario y preparar los envíos. Para evitar errores suelo hacer una acción primero y luego otra. Es decir, marcar el estado del ejemplar como "enviados" todos a la vez. Y después ir preparándo paquete por paquete. Antes de todo si la biblioteca tiene que enviar varios documentos lo que hago es comprobar cuántos ejemplares caben en cada paquete y después hacer las gestiones en el programa adecuado. Por último imprimir etiquetas y albaranes.