I suggest the team(s)integrate #sensemaking into team dynamics. A theoretical framework for understanding organizational culture, sensemaking emphasizes the importance of creating a shared understanding of complex environments to inform decision-making. As team members discuss and align on interpretations of their own AND client needs, challenges, and feedback, organizations can enhance coherence and strategy in communication. This approach helps in clarifying uncertainties and can promote a #culture of collaboration and adaptability. Implementing sensemaking can improve the team’s ability to respond effectively to client concerns, making communication more targeted and impactful.

Improving client communication starts by tapping into your team’s insights—they’re often closest to the challenges. Begin by creating a safe space for honest feedback, such as regular team huddles or anonymous surveys. Ask questions like: *What’s working in our client interactions? What isn’t? What do clients frequently ask for or struggle with?* Look for patterns in their input, and prioritize addressing recurring themes. Encourage collaborative brainstorming to find solutions, empowering your team to take ownership. Once implemented, monitor results and celebrate improvements together. By making feedback a two-way street, you’ll build trust, enhance strategies, and strengthen both client and team relationships.

Encourage open discussions to gather diverse team insights on client needs. Use their feedback to refine communication templates and workflows. Regularly review outcomes to ensure alignment with client expectations.

Create a Safe Space: **Encourage open and honest communication by fostering a non-judgmental environment. **Pay full attention to your team's feedback, avoiding distractions. **Ask clarifying questions to gain a deeper understanding of their perspectives.

Harnessing team feedback can make a huge difference. Here are some actionable strategies: 1. Schedule Regular Feedback Sessions: Establish routine meetings to discuss client interactions and gather insights, ensuring everyone is aligned. 2. Implement a Feedback Loop: Use software tools to consistently collect, analyze, and act on team feedback, enabling continuous improvement in client communication. 3. Encourage Open Dialogue: Foster a culture where team members feel comfortable sharing thoughts and suggestions, enhancing collaboration and idea exchange. In my experience, strategies like role-playing client scenarios and using client feedback surveys have also proven effective in refining communication skills and approaches.