When your inbox is bursting with customer questions, staying on top of your game requires strategic prioritization. Hereâs how to handle the influx:
- **Assess urgency**: Quickly sort inquiries by time-sensitivity, responding to the most pressing ones first.
- **Use templates**: Have pre-written responses for common questions to save time and maintain consistency.
- **Set boundaries**: Communicate clear response times to customers, and don't be afraid to set auto-replies when necessary.
How do you maintain control when customer inquiries pile up? Share your strategies.