When at odds with a client on cybersecurity protocols, finding common ground requires balancing their concerns with best practices. In my experience, start by educating the client on the specific risks and potential impacts of weaker security measures, using real-world examples. Listen to their objections—whether budget constraints or operational fears—and offer scalable solutions that address both security and practicality. A common mistake is being rigid in your approach. By proposing phased implementations or tailored protocols, you meet in the middle, ensuring security without overwhelming the client.

The key question is: why are we at odds on cybersecurity? If the client wants more stringent measures, that's fine by me, as stronger security is good. However, if they're asking for less stringent protocols, I would have to stick to industry standards. These standards exist for a reason, and it's my responsibility as a professional to ensure they're met, regardless of what the client may think they need. Just like a doctor wouldn’t let a patient dictate the quality of their medical tools, it's my role to ensure that proper cybersecurity measures are in place. My expertise and professionalism are on the line, and compromising on security could put both of us at risk. At the end of the day, safeguarding the client's business is paramount.

Explain the Risks: Clearly outline the risks of inadequate cybersecurity. Use examples relevant to their industry, such as data breaches, financial loss, or legal implications, to show the real-world consequences of insufficient security. Tailored Explanation: Avoid technical jargon and present cybersecurity protocols in terms of how they protect the business. For instance, emphasize how robust security safeguards customer trust, protects intellectual property, and ensures business continuity.

To find common ground on cybersecurity protocols, it’s essential to listen carefully to the client’s concerns and goals. Begin by acknowledging their perspective, then clearly explain the rationale behind your recommendations, using examples or industry standards to support your case. Suggest a collaborative approach, such as adopting a phased implementation or customising certain protocols to better align with their needs. Emphasising the shared objective of protecting sensitive data can help build trust and encourage a mutually agreeable solution.

Disagreements on cybersecurity often involve balancing immediate business needs with long-term protection. In one project, we were at odds with a client over specific protocols. The key to resolving this was focusing on mutual goals: safeguarding the business without disrupting operations. We laid out the risks clearly and proposed tailored solutions that maintained core security while being flexible enough to meet their operational demands. This customer-first approach helped us find common ground without compromising on critical security measures.