Before a potentially emotionally charged meeting: 1. Prep with a mentor on potential challenges. 2. Control the agenda, beginning with positive recognition. 3. Address difficult topics directly. 4. Avoid blaming others; take responsibility if that's what's needed. 5. Actively listen and acknowledge limitations / setbacks / feedback. 6. Collaboratively create a plan to work through the challenges, keeping emotion at a respectful distance. Remember: there's nothing worong with showing emotion at work. It needs to be balanced, respectful and not overwhelming. Try to find a constructive way forward once the emotion has been shared.

Discussions are healthy as long as they respect the limits of respect and ethics, observing the basic values of coexistence and professionalism. When any of these limits are crossed, it is necessary to take control of the situation, always using common sense balanced with firmness. Setting limits for discussions or even, as a last resort, imposing consequences on those who disagree with the company's professionalism and values is part of the job of a corporate leader.

Navegar por discusiones emocionales en el trabajo puede ser complicado, ya que depende de varios factores como la cultura del país, el tipo de empresa o las metodologías aplicadas. Lo fundamental es mantener el respeto en todo momento. Si surgen faltas de respeto, es clave intervenir de inmediato y cortar la discusión antes de que se prolongue. Crear un ambiente donde las diferencias se gestionen de forma profesional es esencial para mantener la cohesión del equipo y garantizar que las conversaciones se centren en soluciones constructivas.

When an employee is facing a personal crisis, offer your support by actively listening and showing empathy. Provide them with information about available resources, such as employee assistance programs or counseling services. Maintain confidentiality to build trust and ensure they feel safe sharing their concerns. Be flexible with their work schedule if possible, allowing them time to address their personal issues. While offering support, keep the focus on their well-being and avoid delving into personal details that may compromise professionalism.