As a business leader you can typically do the following to make it easier cor your team and ensure you avoid burnout: 1. Perform impact analysis and discover the clients that are at risk of facing delays on their request. Issue proactive communication to inform them that delays are possible. Make sure it is sincere, outline the reasons and provide an overview of the preventative measures to ensure such situation won't happen again, and inform them of the available escalation channels for those who cannot wait. Provide also time frames of the expected delay. This should give a bit of fresh air to your team. 2. Investigate the reason for increase in requests and look for a long-term solution to handle it ( like introducing automation)

When I’ve had to manage a sudden spike in service requests, avoiding burnout was top priority for both my team and myself. What worked best was prioritizing tasks based on urgency, while also ensuring we weren’t stretching ourselves too thin. Delegating effectively made a huge difference—breaking tasks down and distributing them across the team helped lighten the load. Another key step was setting clear boundaries. We made sure to establish realistic response times, managing client expectations upfront. Lastly, encouraging regular breaks and maintaining open communication helped everyone stay refreshed and prevent burnout, even during the busiest times.

1. Redistribuir tarefas e ajustar fluxos de trabalho para evitar sobrecarga em indivíduos ou equipes específicas. 2. Promover pausas regulares e incentivar a saúde mental, garantindo que a equipe descanse adequadamente. 3. Oferecer suporte emocional e feedback contínuo, criando um ambiente de trabalho colaborativo e solidário. 4. Implementar automações e ferramentas de suporte para agilizar processos repetitivos, aliviando a pressão.

To avoid burnout during a surge in service requests, prioritize tasks by urgency and delegate effectively to balance the workload. Implement clear workflows and use automation tools to streamline processes. Encourage your team to take short, regular breaks to recharge. Open communication is key—check in with your team to ensure they're managing well and offer support where needed. Set realistic expectations with customers to avoid overwhelming pressure. Finally, maintain a healthy work-life balance by defining boundaries and ensuring downtime, both for yourself and your team, to prevent long-term fatigue.