If you’re facing technology delays, first let your clients know about the issue right away. Offer them other options or temporary solutions to keep things moving. Adjust the timeline to show when the problem will be fixed, and the sale can go through. Provide extra support or small perks to make up for the inconvenience. Keep track of what’s happening and update the client regularly. If needed, get senior management involved to show that the issue is being taken seriously. Finally, learn from the situation to avoid similar problems in the future.

To manage technology delays, communicate transparently with clients about the situation and revised timelines. Offer interim solutions or alternatives to address their immediate needs. Ensure regular updates and maintain strong customer support to build trust. By demonstrating commitment and flexibility, you can still meet client expectations and maintain a positive relationship.

The most important currency in Sales is trust. Without it, there can be no deal. This is precisely the type of thing that can wipe out the trust you built with the customer. If they feel you are being disingenuous or just blaming others, they will feel abandoned to their own devices, perhaps even betrayed. So if your side messed up, fess up! Ask for forgiveness, and muster a rapid response to improve their situation. If other parties are the source of the pain, say so, but offer some flexibility to help your client overcome it, if possible. If the client messed up (yes, it happens), then be diplomatic. Explain what further help you need from them in order to advance. Provide some flexibility if possible. Be a trustworthy advisor.

I always have a backup plan in place. If the Virtual Reality solution doesn't work, I provide the desktop version as an alternative. Screen sharing allows me to demonstrate the software's capabilities in a 360-degree environment. As a contingency (Plan B), I also have pre-recorded videos or presentations ready to showcase how it works. Alternatively, I engage with customers by asking key performance indicator (KPI) questions to understand their expectations and the outcomes they aim to achieve.

🔧 Address issues promptly and set clear expectations for resolution. 💡 Offer workarounds or solutions to keep the sales momentum going. 🤝 Personalize your approach, demonstrating commitment to resolving concerns and maintaining client trust.