You're facing team conflict over a sensitive customer complaint. How do you navigate the best approach?

Find expert answers in this collaborative article

Experts who add quality contributions will have a chance to be featured. Learn more

A sensitive customer complaint can stir up strong emotions within a team. To steer through the tension:

- Acknowledge everyone's perspective to foster an environment of understanding.

- Encourage open dialogue, ensuring each member feels heard and valued.

- Craft a unified response that reflects the team's collective wisdom and maintains customer trust.

How do you handle conflict in your team? Engage with others to find new strategies.

+ Follow

Rate this article

We created this article with the help of AI. What do you think of it?

Report this article