We also need to acknowledge that training for SPD leadership team is critical. I have seen to many times promoting personnel to lead, supervisor and even management positions without proper training and education. Nothing puts a department in more of a precarious position in my opinion. This also unfortunately put indivIduals in position of failure.

In my second week at a new job, I found myself helping dozens of students during peak hours. To ensure excellent customer service, I focused on managing my time efficiently, communicating clearly, and maintaining a friendly and positive attitude. I made sure to stay organized and prioritize tasks effectively to ensure that each student received the attention and support they needed. Additionally, I was attentive to their individual needs and concerns, striving to provide a consistently high level of service despite the challenging circumstances. Without the students, what would we do each day? First and foremost, we are their support. Our job is to help them succeed.

Além de ter uma equipe treinada e focada em resultados, atenta as adversidades, a confiança é primordial para uma gestão eficaz. O conhecimento é a base, mas é habilidade somada a atitude que determinam o sucesso da operação.

Let’s presume all team members do their specific job well….. To name a few…. 1: Cross train 2: Give incentive bonus by way of cash not a toaster or microwave. 3: allow PTO Accrual 4: must stay positive 5: owner must know the “value” of each team member.

Brain storming the staff for the weak ahead and strictly sticking to the job roles assigned and keep them aware and prepped for whats coming in the week ahead can increase this productivity .

A tecnologia é forte aliada na otimização do tempo e eficiência dos processos de trabalho. Usufruir de ferramentas que proporcionem a desrobotização do ser humano agrega valor não só monetário mas também humano, realocando pessoal para funções mais estratégicas.

Prioritization of tasks is most helpful in tandem with clear communication. Front-loading a shift with clear, dynamic, closed-loop communication on what the patient's goals are and what they may expect during high demand/peak hours can make a shift go much smoother. If you can multitask and pair that communication with high-priority tasks, you can educate on what you are doing and why, and when it will likely happen again so that it sets up a schedule for the patient too, so they know what you will be doing next for them and why.

One happy customer at a time!!! Prioritize your customer first… have an alternate message for them that you will get back to anyone who you missed asap. Also advise your customers who are waiting on a response that it is a peak time with a lot of incoming calls or emails and that you will gladly get to their needs asap. That you appreciate their time and patience while we are working to make all of our customers happy customers!

Yes, it is very important to prioritize tasks, especially when there are multiple patients checking in at once. I find it very helpful that one person can run chart information to the back so that one person can remain at the front desk if both are done checking in their patient at the same time. It can also be beneficial to have all hands on deck with all responsibilities as well because some may move faster than others as well.

A priorização é essencial para o fluxo. Capacitar a equipe para ter conhecimento e atitude diante de situações críticas, preserva a integridade do processo como um todo.

Clear communication is a key factor in making sure all parties involved know what each other is expecting. Also how all parties can partner in assuring that the business is a success.

A comunicação eficaz deve ser estabelecida como um pilar, e ela deve ser clara e objetiva. As atualizações durante o atendimento constrói não só a confiança do processo todo, como também reforça relacionamento positivo para situações futuras.

Being a good listener is key, especially when dealing with the older patients. As a representative of the surgery center I work at, our Press Gangey survey helps us find out weak points but also highlights those that stand out. One of the best things that anyone can do is to help lighten the mood with some polite conversation or maybe trying to get a laugh out of the patients.

O alinhamento de expectativas junto com o cliente é essencial não só para o sucesso na prestação de serviços e resultados positivos, então a importância do feedback ser constante e sincero. O bom relacionamento, embasado na clareza e confiança, constrói grandes parcerias.

By staying organized, remaining calm under pressure, and maintaining a customer-focused mindset, I ensure that service excellence is upheld, even during the busiest times.