Last updated on Sep 24, 2024

You're faced with a product functionality complaint. How quickly can you resolve it?

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In the face of product functionality complaints, speed and efficiency in your response can turn dissatisfaction into loyalty. Employ these strategies:

- Acknowledge the issue promptly, showing you understand the customer's frustration.

- Investigate the complaint thoroughly to offer an informed solution or alternative.

- Follow up to ensure the problem was resolved to the customer's satisfaction.

How do you handle product issues in your business? Share your experiences.

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Yashraj Sah

Product @ Liquiloans | BITS PILANI | Forbes-Unstop Top 30 E-School Leader | Ex-MPL, MissCallPay | President @ 180 DC | Consulting | Product | Startups
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To resolve a product functionality complaint quickly, I would: 1) Acknowledge the Issue â³: Promptly recognize the complaint to show the user their feedback is valued. 2) Gather Details ðŸ“: Collect specific information about the problem, including steps taken and any error messages. 3) Assess Impact âš–ï¸: Evaluate the severity of the issue to prioritize it accordingly. 4) Collaborate with the Team ðŸ¤: Involve relevant team members to investigate the root cause. 5) Implement a Solution ðŸ”§: Work quickly to develop and test a solution while ensuring quality. 6) Communicate Updates & Follow Up ðŸ“¬: Keep the user informed throughout the process & after resolving the issue, check in with the user to ensure satisfaction and gather feedback.

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Kartik Agarwal - GettingThingsDone

Product Strategiest - GettingThingsDone| AI/ML| Go-To-Market| Strategy| HPC| ADAS| IoT| Ecosystem Partnership
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By diving deep into user/customer scenario, putting yourself in their shoes and obsessing over customer feedback/behavior. The better you understand your users, the faster you'll get to bottom of root cause and also what needs to be done to fix it and deliver value to users/customer. This is the single most important factor for success of product and your business

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