When CEO feedback clashes with user needs, you're in the hot seat to harmonize direction and deliver effective UED solutions. Consider these strategies to navigate the challenge:
- Assess the impact: Weigh both perspectives against your product goals and user satisfaction metrics.
- Facilitate dialogue: Create opportunities for direct communication between executives and users.
- Prototype solutions: Test varying approaches to find a middle ground that satisfies both parties.
How do you reconcile different viewpoints in your UED process?
Thanks for letting us know! You'll no longer see this contribution
When the CEO's feedback conflicts with users, I focus on the data. I show how user insights align with business goals and find a solution that works for both. Itâs about finding common ground without losing sight of the users.
Thanks for letting us know! You'll no longer see this contribution
ð¼ When CEO feedback clashes with user needs, navigating UED decisions can feel like a balancing act! 𤹠I once faced this in a project where the CEO wanted a feature that users found frustrating. Instead of choosing sides, I assessed the impact by reviewing user satisfaction metrics and product goals. Then, I facilitated a conversation between the CEO and real users, which led to deeper understanding on both ends. ð¯ To reconcile the difference, we prototyped a few solutions, testing variations that aligned with user needs while addressing the CEO's vision.
Thanks for letting us know! You'll no longer see this contribution
When faced with conflicting feedback from a CEO and users, start by assessing the impact of both viewpoints on product goals and user satisfaction. Weighing long-term business objectives against immediate user needs helps prioritize decisions. Facilitate dialogue between the CEO and design teams, creating opportunities for direct communication and shared understanding. Use prototypes to test various solutions, seeking a compromise that satisfies both parties. Data-backed testing provides evidence to guide decisions and helps align both sides towards a solution that supports both business and user goals.
Thanks for letting us know! You'll no longer see this contribution
Conflicting feedback can be a tricky space to navigate! ð When I face this, my go-to approach is to reframe the conversation around user outcomes. CEOs often have big-picture goals, while users bring day-to-day realities. I bridge that gap by:
1ï¸â£ Clarifying priorities: Aligning feedback with core business objectives and user satisfaction.
2ï¸â£ Prototyping solutions: I showcase different pathways, using data and user insights to validate the trade-offs.
3ï¸â£ Fostering collaboration: Encouraging open dialogues between stakeholders helps surface shared values.
Ultimately, itâs about finding that sweet spot between vision and practicality. What strategies do you use to maintain balance? ð¤