Turmoil stops at my desk. In times of conflict, transparency and accountability are key. Building a root cause analysis and sharing those pain points with the team helps mitigate the "tribal" mentality of conflict while aligning the team on the real issues at hand. For there, we can collaboratively develop a conflict resolution roadmap, using a Kanban board to track progress and hold ourselves accountable. Finally, I'd implement daily stand-ups focused on customer impact metrics until alignment improves, ensuring we never lose sight of our true north – exceptional service. Remember, a team in sync is a powerhouse for customer satisfaction.