- Communicate often, and early. People would rather hear the "not so great" news than not getting any update at all. - Set a realistic expectation for people who are involved, and who need to do what in this situation

The key thing to do is to communicate with the affected stakeholders. Prompt and transparent communication with all the necessary information should be done. Stakeholders also may need to know what to do in the meantime therefore regular updates and a plan on a realistic approximate time on resumption of services is important.

Key strategies for managing expectations in a delayed software integration timeline: Transparent communication: Provide regular updates, be honest, and be accessible. Empathy and apology: Acknowledge disruption, apologize sincerely, and adjust expectations. Proactive problem-solving: Identify root causes, implement corrective actions, and involve stakeholders. Compensation or incentives: Consider compensation or incentives to maintain trust.

I have a central rule for project delivery communications: “If you can’t delight them (stakeholders), don’t surprise them”. If you’re running ahead of schedule - that’s an opportunity for a ‘delighting’ surprise. If you’re running behind or trending that way and your stakeholders do not know about that already - that’s an opportunity for a negative surprise, and these cost you credibility. Moral to the story: Don’t be overly pessimistic with your schedule forecasts and updates, but - perhaps more importantly - DO NOT BE OVERLY OPTIMISTIC! Unfounded optimism in project management might just be “the root of all evil”.

Retards dans l’intégration d’un système logiciel ? Voici comment je gérerai les attentes : - Faire une communication proactive : Informez rapidement les parties prenantes des retards, en expliquant clairement les raisons et l’impact. - Faire des mises à jour régulières : Partagez des progrès et des calendriers révisés pour garder tout le monde informé et engagé. - Trouver des solutions provisoires : Envisagez des alternatives pour atténuer l'impact. La transparence et l’anticipation sont essentielles pour maintenir la confiance dans nos projets.