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When faced with public criticism, embrace Paradoxical Resilience (PR): the more pressure applied, the stronger your response. First, pause and assess using a quantitative feedback loopâwas the criticism valid or emotionally charged? Separate fact from emotion. Next, respond with precision: calmly acknowledge the feedback, then introduce constructive metrics to highlight where improvements or misinterpretations lie. Pivot the conversation to a collaborative, iterative process (Don Norman's iterative mindset), inviting the critic to participate in refining the solution. This transforms criticism into a data point for exponential growth, while ethically maintaining emotional intelligence and professionalism.
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Start by actively listening to your colleagueâs concerns without interrupting. Acknowledge their feelings and validate their experiences. Offer practical advice or share similar experiences to show understanding. Encourage them to take breaks and practice self-care. Remind them that itâs okay to seek help from supervisors or HR if needed.
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When we receive feedback that is less than favorable there is a tendency to become defensive and take it personally.
Applying Emotional Intelligence will help to become responsive by actively listening to the person, be aware of maybe any "triggers" they are experiencing to why they would behave in such a way. Become curious and ask questions when there is a space to come together for a discussion.
Learning more about where the persons feedback is coming from and how you both can have a mutual understanding is essential for a healthy work relationship.