I have seen multiple such situations and to resolve conflicts without escalation, first, practice active listening to understand all perspectives. Stay calm and maintain a respectful tone. Identify the core issues and common goals. Use "I" statements to express feelings without blaming. Seek compromise and be open to solutions. If needed, involve a neutral mediator to facilitate discussion. Follow up to ensure the resolution is effective and all parties feel heard and respected. By focusing on collaboration and mutual respect, conflicts can be managed constructively.

Conflict should not be misunderstood with quarrel. Conflict is likely between two third parties. So observe the actions, study the root cause, and negotiate to avoid escalation

There's this saying that "The problem isn't the problem but your attitude towards the problem becomes the problem. So when resolving conflict as a mediator, - it's very important to stay calm, understand the problem - have a good listening skills to see the pain points from both parties, - ensure you're unbiased - and finally Identity ways and means to arrive at a consensus

I strongly believe in this type of situation to “ Do not jump in…and take your time to follow, analyze and understand what is the real problem and purpose”. Then, it will be easier to have a straight conversation by not confronting others but listening first to what they have to say and build your statement or action based on theirs. At the end, you will be so proud handling yourself and also others without confrontation. But, honestly we must keep in mind that the problem might be solved from your side while complicating other’s position. It is not easy but control your pulsion, listen and take the time to step back while analyzing are key behaviors in managing conflicts.

Listening actively can show the parties within the conflict that their point of view is respected and listened to. This in turn I believe will naturally deescalate the initial heat from the conflict and propose a want for resolution from both parties.

Resolving conflicts peacefully requires empathy, active listening, and effective communication. Understand each perspective, seek common ground, and avoid blame. Stay calm, take a breath, and approach the situation with a collaborative mindset. Together, focus on solutions rather than escalating tensions for a harmonious resolution.

It is extremely important how you phrase your sentences while communicating. Ensuring that your words will not be interpreted in a way that make the other person feels guilty or attacked is vital. Keeping in mind that you are trying to resolve and prevent escalation will probably help choosing better words and clear phrasing.

To de-escalate conflicts, prioritize active listening and empathy. Avoid blame, seek common ground through open communication, and propose compromises respectfully. Take breaks to cool off if tensions rise. Maintaining constructive dialogue fosters understanding and resolution.

La résolution d’un conflit nécessite fondamentalement la recherche d’un terrain d’entente entre les parties prenantes au conflit, il s’agira pour les Peacebuilders d’amener les parties prenantes à aller au delà des positions et à voir les intérêts afin de s’inscrire dans la recherche d’un terrain d’entente au lieu de l’évitement, l’affrontement, la soumission et ou même le compromis qui peuvent un être un frein à la recherche d’une paix positive. La collaboration/terrain d’entente permet d’obtenir la paix positive et à déraciner les causes profondes du conflit.

It's crucial to address the immediate concerns at hand while maintaining a calm and composed demeanor. By acknowledging the emotions involved and empathizing with all parties involved, one can create a space for constructive dialogue. Proposing practical solutions that address the root cause of the conflict, rather than focusing on blame or retribution, can help shift the focus towards resolution. Additionally, offering multiple options for resolution allows for flexibility and empowers all parties to participate in finding a mutually acceptable outcome. Encouraging open communication and active listening ensures that all perspectives are heard and respected, laying the groundwork for collaborative problem-solving.

Ser um mediador de conflitos é um meio eficiente para a resolução de problemas, porém, por mais que você tenha soluções, deve deixar com que o detentor do problema, intuitivamente crie alternativas e propostas para que a demanda da seja resolvida.

Nunca fazer promessas vãs, que não podem ser cumpridas ou que não dependam somente da sua atribuição. Deixar sempre claro os prazos e que o usuário também precisa cumprir com a sua parte.

"Acompanhar mostra que você está comprometido com a resolução e valoriza o relacionamento". Perfeito! Costumo criar uma planilha para a resolução e acompanhamento dos acordos para resolução do conflito.

Breath. One of the most important yet so simple thing to remember in any tense situation, a conflictual situation being one illustration of this is to breathe. Taking a few deep breathes in and exhaling out gently. It is proven to have an instant effect on the amount of drugs our brain create when feeling tense, angry, annoyed or such. High levels of cortisol is what highly contributes to making things worse, individually, and collectively. Breathing is a natural and really effective regulator. That is where it starts. Breathing. James Nestor wrote a best seller on the topic, which include some exercises in appendices. The title says it all: ‘Breath’.

To resolve a conflict without escalating it, it is important to follow these steps: 1. Active listening: Pay attention to the concerns of both parties impartially and without interrupting. 2. Clear communication: Express your points of view clearly and respectfully, avoiding accusatory language. 3. Finding solutions: Focus on finding mutually beneficial solutions instead of focusing on who is right. 4. Commitment: Establish concrete commitments to implement the agreed solutions.