Customers do not have the same frame of reference as you do, particularly not for your product. This makes it very hard for you to understand what are the emotive elements (for them) in your offering. Trying to put yourself in their shoes is a good start. Mapping what their (perceived) hot issues to your solution is important but ultimately it comes down to building enough relationship and trust to be able to uncover what they are fearful of and addressing that.

If logical reasoning isn’t opening doors with customers, it’s time to pivot. Trust is more emotion-based than logic-based. People make decisions based on feelings and justify them with logic. Instead of focusing solely on rational arguments, connect with the customer's emotional needs and pain points. Storytelling is a powerful tool here; share customer success stories where your product made a significant impact. Be genuine, show empathy, and listen actively to their concerns. Controversially, but true, logic can sometimes be perceived as cold or manipulative if not delivered with human warmth and understanding. After you've established an emotional connection, you can reintroduce logic to reinforce their emotional decision to trust you.

If logical reasoning isn't building trust with customers, it's crucial to pivot towards a more emotionally-driven approach. By sharing relatable stories, empathizing with their concerns, and providing assurance, I personalize my approach to resonate with their emotions. Building rapport through understanding and reliability fosters trust, ultimately enhancing customer relationships.

Nesse caso, renuncio ao pensamento lógico e atuo num cenário mais propício ao relacionamento pessoal, com foco nas emoções do meu interlocutor.

You have to understand that nobody is interested in your company or products, the only USP is yourself. If you go out onto social and pitch and spam you won't get very far. Linkedin is the world's biggest networking site and what you need to do is have conversations. The transformation takes place when people start walking towards you.

Focus on building trust within your customer/client relationships. Without trust it is significantly harder to close a sale. Furthermore, without trust, the long term customer/client relationships would not exist and your business would miss out on potential upsells/cross sells and recurring revenue.

Building rapport and mirroring are used in many articles, yet few people master them. Neurolinguistic programming and sleight of mouth can really help. With experience, I have found that it is more effective to adapt my breathing to the person so I can better feel the emotions and understand when something is not quite right.

NPS e Feedback | Crie um relatório assertivo Para fortalecer a confiança do cliente, crie um relatório focado em feedback, resolução de problemas e personalização do serviço. Inclua análise de feedback de clientes para identificar áreas de melhoria. Destaque casos de sucesso em resolver reclamações e personalizar experiências, mostrando compromisso com a satisfação do cliente. Elabore ações baseadas nessas análises, como melhorias no serviço, treinamentos de equipe para atendimento ao cliente, e estratégias para personalizar o contato. O relatório deve orientar a implementação de práticas que demonstrem transparência, responsividade e um compromisso genuíno com o bem-estar do cliente.

Las relaciones a largo plazo pueden iniciar con un simple encuentro; ya sean personales o de negocio. Depende de nosotros el aportar valor a la conversación, los intereses compartidos son valiosos, pero mas importantes son las experiencias; tanto como cliente o vendedor. Date tiempo de comprender que es lo que busca el comprador, en muchos casos busca algo mas una solución. Y recordemos que todos somos clientes.

To be an effective storyteller, make your storytelling personal and relatable. Draft your story beforehand to ensure clarity and structure, tailoring it to your target audience's interests and preferences. Pace your main points strategically throughout the narrative, adding surprises to maintain engagement. Challenge yourself to explore new storytelling approaches and genres to enhance your skills and creativity.

Stories are powerful for sure, but I find that breaking the story w/ relatable questions so you're engaging them in the story telling so it becomes their story too and not just you rambling on.

Using stories may be effective especially if they tell a specific story that will address the client's fears or needs. I have found that metaphors are even more powerful than stories. A metaphors uses various layers of trust and address some deeper feelings and will help connects dots in an unconscious way.

Compartir tus experiencias con el cliente a manera de historia es una herramienta que se debe usar en el momento adecuado; debe abordar su situación de manera que aportes conocimiento sobre la solución que propones. Y sobre todo debe ser verdadera y mencionando sus resultados y contratiempos. No trates de engañar el cliente con falsedades.

I would recommend leading with empathy and do not confuse empathy with sympathy. With empathy you understand the client’s position, it does not mean you agree with it. Another key is ensuring your client is heard and this builds trust. Simply telling them you understand is not the same. If neither one of these are in your tool belt, you need training!

Being reliable is like being a dependable friend to your customers. When they know they can count on you to deliver what you promise, it builds trust and makes them feel comfortable doing business with you. Just like in any relationship, when people feel confident and assured, they're more likely to move forward and make a purchase. Being reliable shows that you're not just in it for the sale, but that you genuinely care about meeting their needs and providing a positive experience.

Primeiro, vendemos nossa imagem. Segundo, vendemos a imagem da empresa. Terceiro, vendemos o produto. Nessa ordem. Se a primeira etapa for insatisfatória não haverá venda e assim sucessivamente.

Las relaciones a largo plazo se generar paso a paso; cumpliendo con los compromisos propuestos. Como vendedor hay aplicar el método de venta que sea mas adecuado, así conocer el proceso de compra del cliente, sus necesidades de post venta y sobre todo su experiencia en compras anteriores, te proporcionaran la forma de aportar valor a la compra.

You provide assurance to a potential customer by being transparent, responsive, and reliable. When they see you're honest about what you offer and readily available to address their concerns, it builds trust. Assuring them that you'll support them every step of the way makes them feel confident in choosing your product or service. This trust is the key to closing the deal.

If your logical reasoning doesn't build trust with customers, considering security aspects can help build trust. My Tipps, be transparent about your products or services. Clarify clearly what your products can and cannot do. Provide honest information about prices, features, guarantees and conditions. Show your customers that you protect their personal data. Explain your privacy policy clearly and understandably. State how you ensure the security of their data and what measures you take to protect their privacy. If your company has received security certificates or awards, display them prominently on your website or in your marketing materials. These certificates can increase customer confidence in your security measures.

Al cerrar un trato, no solo conseguiste un cliente. Generaste una relación que debe ser cuidada y fomentada por la responsabilidad que asumiste cuando el cliente confío en tu solución.

IT IS DIFFICULT TO BUILD TRUST IN TODAY'S WORLD.. FOR EXAMPLE, YOU WANT TO SELL A CAR, IT HAS TO HAVE AN IMAGE, A VALUE, ETC.

Cada abordagem deve ser única e verdadeira. Cada pessoa é única e, portanto, com necessidades e desejos únicos. Deve-se, obrigatoriamente, fazer uma análise profunda - quando possível - desse cliente e atender as necessidades dele, não as suas.

Demonstrate Integrity: Consistently uphold high ethical standards and demonstrate integrity in your interactions with customers. Transparency, honesty, and reliability are essential for fostering trust and credibility. By prioritizing ethical behavior, you can reassure customers and strengthen their confidence in your logical reasoning.

MOTIVATION IS ONE OF THE MOST IMPORTANT ASPECTS OF SALES. YOU HAVE MOTIVATE YOUR TEAM MEMBERS. THEY MIGHT GET TIRED, E.G.LACK OF MOTIVATION IS ONE OF THE IMPORTANT ACCOMPLISHING SALES.