1 Why ask clarifying questions?

Clarifying questions are open-ended questions that seek more information or explanation from the speaker. They can help you check your assumptions, fill in the gaps, and verify your understanding of what the speaker is saying. Asking clarifying questions can also demonstrate that you are listening attentively and that you care about the speaker's feelings and opinions.

2 How to prepare for clarifying questions?

Before you ask any clarifying questions, you need to prepare yourself mentally and emotionally. First, you need to adopt a mindset of curiosity and openness, rather than judgment or criticism. Second, you need to pay attention to the speaker's verbal and non-verbal cues, such as tone, body language, and emotions. Third, you need to summarize or paraphrase what you have heard so far, and ask for confirmation or correction from the speaker.

4 How to time clarifying questions?

Timing is an essential element to take into account when asking clarifying questions. You should ask them at the right moment, without interfering with the speaker. To do this, wait for a pause or a cue from them that they are open to feedback or questions. This could be in the form of a statement such as "What do you think?" or "Do you have any questions?" or simply a look of expectation. Additionally, ask one question at a time and give the speaker enough time to answer fully without rushing or cutting them off. Moreover, balance your questions with statements or comments that demonstrate your interest and appreciation. For example, you could say "That's interesting" or "I can relate to that" or "Thank you for sharing that".

5 How to respond to clarifying questions?

To ensure a positive and productive conversation, it is important to know how to respond to clarifying questions. When responding, be honest and clear in your answers, respectful and polite in your tone, concise and relevant in your information, and open and willing to learn from the question. Avoid lying, evading the question, getting defensive or hostile, rambling, or assuming that you know everything.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?