When a team member consistently underperforms in your hospitality team, addressing the issue promptly and effectively is crucial for maintaining service standards and team morale. Here's how to navigate this challenging situation:

• Have a private conversation: Start with a one-on-one discussion to understand their perspective and any potential underlying issues.

• Set clear expectations: Outline specific performance goals and provide regular feedback to guide improvement.

• Offer support and resources: Provide training or mentoring opportunities to help them meet the required standards.

How do you handle underperformance in your team? Share your strategies.