Según mi experiencia, primero es permitir que el estudiante se sienta escuchado, prestando atención a cada una de las palabras, gestos y fuerza en la voz para intentar conocer sus sentimientos

act of being empathetic is to put yourself in the student's shoes in such a real way that it prevents the teacher from having the view of the outsider. Many students need guidance, sharing of experiences and motivation.

In my experience, students often voice their concerns about feeling unheard, overlooked, and invalidated, simply because they are young. My suggestion is to treat students the way you would want to be treated. - Listen without interruption. - Offer to workshop solutions together (don't just tell them what they should do). - Lead with empathy

What is the role of the teacher? Conflict mediator or mediator and moderator of knowledge and learning? Increasingly streamlined curriculum matrices with increasingly superficial training mean that the teacher's performance has to be strategic, our time with students needs to be carefully calculated to be able to develop all the necessary skills.

It is important to verify facts in "chunks" and this will allow you to first, verify that you are understanding the student fully and secondly, quickly identify the crux of the matter. Many times, student accounts meander and include a good deal of emotion. Thus, being able to verify their story and concern in bite-size chunks helps tremendously towards clarity and lessens the burden on steps to follow.

No atual cenário da educação com todos os avanços que a sociedade tem tido, é de suma importância essa discussão para que todos se sintam representados pela instituição!

In the current educational scenario, student-centeredness in the teaching-learning process results in a disproportionate burden on teachers. Educators, in addition to their pedagogical responsibilities, are often held responsible for student complaints, which often originate from a permissive system. Active listening, fact-checking, and policy evaluation, while essential, take time and energy that overworked teachers do not have. This creates an environment where teachers are seen as being to blame for students' problems, without considering their limitations and challenges. To balance this situation, institutions need to provide adequate support to teachers, reviewing workloads and offering additional resources.

Providing students with collaborative solutions is essential to effectively resolving grievances and promoting their sense of ownership. However, this approach requires time and resources from teachers, who are already overworked. For this practice to be viable, institutions must guarantee adequate support to educators, allowing them to dedicate the necessary attention without compromising their other functions. This way, it is possible to benefit both students and teachers, balancing expectations and responsibilities.

To effectively address a student's grievance, first, actively listen and validate their feelings. Acknowledge the issue and empathize with their experience. Offer clear, actionable solutions, and involve them in the decision-making process. Ensure follow-up to demonstrate your commitment to resolving the matter. This approach fosters trust and shows that their voice is valued.

Promptly implementing agreed actions is crucial to resolving problems and reinforcing student trust in the institution. This action demonstrates commitment and avoids the escalation of complaints. Keeping the student informed about progress and measures taken ensures transparency, essential to restoring trust in the system. However, this approach also requires time and effort from teachers. To be effective, institutions must provide adequate support to educators, allowing them to carry out these actions without compromising their other responsibilities. In this way, students' confidence is strengthened, and the educational environment is improved.

To address a student's grievance effectively through follow-up, reach out to them after the initial conversation to show that their concerns are taken seriously. Provide updates on any actions taken, and ask for their feedback to ensure their needs are being met. Consistent follow-up demonstrates your commitment to resolving the issue and builds trust in the process.