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Leadership Tips for Handling Client Complaints
Last updated on Jul 3, 2024

How would you handle a client complaint caused by conflicting information given by two team members?

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Handling client complaints effectively is a critical leadership skill, especially when the issue stems from conflicting information provided by your team members. Your response can either salvage a professional relationship or lead to its demise. When faced with such a situation, it's essential to approach the matter systematically, ensuring that the client feels heard and valued while also addressing internal communication issues to prevent future occurrences.

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