Si no sabemos a donde queremos llegar, nunca vamos a saber cómo ir. Definir objetivos o marcar la posición que queremos lograr es fundamental para evaluar distintas herramientas para escalar y adaptar las operaciones logísticas. Definir KPIs referentes al área nos brindará la información necesaria para una correcta evaluación. Debemos tener cuidado con el KPI de satisfacción al cliente, este KPI puede medir distintos factores como un precio alto o un descuento de venta no aplicado al cliente y que este lo tome negativamente y no está relacionado en totalidad con el nivel de gestión logística!

Defined and sharing the logistics goals. Sharing the logistics KPIs to be aware with it. evaluated logistics team and enhanced his capabilities to meet business targets. explaining how the logistics were importance in any business to maintain current customers and attractive potential customers.

Scaling and adapting logistic support operations requires integrating advanced technologies like warehouse and transportation management systems to improve efficiency. Data analytics and forecasting are essential for optimizing inventory and predicting demand. Enhancing supply chain visibility allows for better monitoring and decision-making. Establishing flexible supply chain networks helps quickly adapt to market changes and reduce lead times. Collaborative partnerships with stakeholders can lead to innovative solutions and cost savings. Continuous improvement and risk management are crucial for maintaining operational resilience and adaptability.

Having a clear vision and defined metrics is indeed essential for successfully scaling and adapting your logistic support operations. To ensure your operations align with your goals, consider following these steps: 1.Define Your Objectives: Identify your business objectives, such as increasing market share, improving customer satisfaction, or reducing operational costs. These objectives will serve as the foundation for your logistic support operations. 2.Understand Customer Needs: Gather insights on customer expectations and preferences related to logistics, such as delivery speed, product availability, or order tracking. This will help you tailor your operations to meet customer needs.

In my experience below is important before making decision: 1. Understand over all business objective and deliverables. 2. Calibrate Logistics function’s objective with overall business objectives. 3. Define logistics goals and align with other stakeholders. 4. Analyze resource required to achieve those goals. 5. Make sure challenges and support are well laid down and explained to stakeholders.

Conduct a SWOT Analysis: Evaluate your logistics operations' Strengths, Weaknesses, Opportunities, and Threats. This analysis helps you identify internal factors that can be leveraged or improved, as well as external factors that could impact your operations. Perform a Gap Analysis: Compare your current logistics performance to your desired performance goals and industry benchmarks. This analysis helps you identify gaps between your current state and where you want to be, guiding your improvement efforts.

In my experience below is important before making decision: 1. Assessing current situation. 2. Knowing the gaps. 3. Applying continuous improvement tolls 4. Arriving to implement areas. 5. Define short and long term solutions.

Once the system are implemented and goals set, its important to track them in form of visual and daily management. Do PDCA and take corrective actions