1 Understand the boundaries

Before you start providing support, you need to understand the boundaries of your role and the expectations of the person you are helping. What kind of information are you allowed to share, and with whom? What are the limits of your authority and responsibility? How can you communicate these boundaries clearly and respectfully? Make sure you are familiar with the policies and procedures of your organization, or the agreement you have with the person you are supporting, regarding confidentiality.

2 Use secure methods

When you collect, store, or transmit personal information, you need to use secure methods that prevent unauthorized access or disclosure. This includes encrypting electronic data, locking physical files, shredding paper documents, and using passwords or codes. You also need to be careful about how you communicate with the person you are supporting, and avoid using unsecure channels such as public Wi-Fi, social media, or text messages. If you need to use these methods, make sure you get their consent and use code tags or other encryption tools.

3 Respect the preferences

The person you are supporting has the right to decide how much information they want to share, and with whom. You need to respect their preferences and choices, and not pressure them to disclose more than they are comfortable with. You also need to inform them about the benefits and risks of sharing information, and the possible consequences of not sharing information. You need to obtain their informed consent before you share any information with others, and honor their requests to withdraw or modify their consent.

4 Seek guidance

Sometimes, you may face situations where you are not sure how to handle confidentiality issues. For example, you may suspect that the person you are supporting is in danger, or that they may harm themselves or others. In these cases, you need to seek guidance from your supervisor, mentor, or a trusted colleague. They can help you assess the situation, weigh the options, and follow the ethical and legal principles of confidentiality. You also need to document your actions and decisions, and report any breaches of confidentiality.

5 Maintain professionalism

Finally, you need to maintain professionalism and integrity when providing support. This means avoiding gossip, rumors, or judgments about the person you are supporting, or the information they share with you. It also means respecting their culture, values, and beliefs, and not imposing your own opinions or biases. You need to be honest, trustworthy, and empathetic, and build a rapport with the person you are supporting. This will help you create a safe and supportive environment where confidentiality is respected and valued.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?