How can consumer protection agencies enhance their credibility and effectiveness?
Consumer protection agencies (CPAs) are public or private organizations that aim to safeguard the rights and interests of consumers in various markets. They may provide information, education, advocacy, enforcement, or mediation services to prevent or resolve disputes between consumers and businesses. However, CPAs face several challenges in fulfilling their roles, such as limited resources, regulatory complexity, political interference, or lack of trust from consumers or businesses. How can CPAs enhance their credibility and effectiveness in promoting fair and ethical practices in the marketplace? Here are some suggestions.
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