This is not quite an easy task at hand, but it could be improved over time. A good listener is the starting point, then make use of your heart as well, as the rational will keep you away from the underlying messages "transmitted" on another level. Body language is a big helper to dwelve into "unseen" communication. Listening and perceiving all layers in communication will give you the most complete picture on how to approach and find the solution(s) for the matter at hand, to even conquer the differences and head to one direction.

User experience (UX) plays a central role in human-computer interaction. User research is about quantifying and qualifying UX. On the one hand, quantitative methods such as the analysis of use statistics focus on quantitative problems and user behavior. An example is what percentage of users completes a task on their first attempt. Metrics can enable comparisons and benchmarking. On the other hand, the emotional aspects of user behavior are similarly important. In their article „Emotional dimensions of user experience: A user psychological analysis“, Saariluoma and Jokinen (2014) describe how to investigate UX with user psychology. Basic emotions identified in a laboratory setting can then be transferred to real-world environments.

In the IT sector, EQ can significantly enhance client relations and internal teamwork. By understanding and managing emotions, leaders and teams can better handle stressful situations, negotiate effectively, and foster a supportive workplace culture.

Emotional intelligence is defined as the ability to understand and manage your emotions, as well as recognize and influence the emotions of those around you. The term was first coined in 1990 by researchers John Mayer and Peter Salovey, but was later popularized by psychologist Daniel Goleman. Lacking critical emotional skills can lead to workplace conflict, such as misunderstandings due to an inability to recognize or understand emotions. Emotional intelligence is typically broken down into four core competencies: Self-awareness Self-management Social awareness Relationship management If they lack emotional intelligence, it could have more far-reaching consequences, resulting in lower employee engagement and a higher turnover rate.

No mundo de TI, realmente tem coisas novas surgindo o tempo todo. Existem habilidades e conhecimentos antigos e que dificilmente haverá mudanças. Um dos primeiros pontos que eu devo conhecer, desenvolver e aprender é o Raciocínio lógico, isto é, é a capacidade que tenho de entender um problema e pensar em alternativas para resolvê-los, ou seja, pensar e escolher a melhor alternativa possível para algo que eu necessito resolver. Isso me envolve em organização e estruturação de pensamentos. Não podemos deixar de lado o banco de dados que é a coluna vertebral de um sistema, a comunicação que é fundamental em qualquer área na TI. Necessito ter empatia e trabalho em equipe, criatividade, integridade e sempre buscar pelo aprendizado.

I agree that diversity plays a very big role in finding solutions. Multiple ideas on the table and a big variety to choose from is always the best. I found that voting the most agreed variant gives pretty good results and 80% of cases is the right choice. Still logic needs to be applied to complete the missing 20% of WHY is the best choice.

Diversity in the workplace brings varied perspectives, which can lead to innovative solutions and decrease the likelihood of 'echo chamber' thinking. It encourages creativity and helps the team to think outside the standard frameworks of logical reasoning.

Absolutely! Building a diverse team is indeed a strategic advantage.Here are a few reasons why diversity is essential for effective problem-solving and innovation: Cognitive Diversity: Diverse teams consist of individuals with varying cognitive styles, such as analytical, intuitive, or creative thinking. Unique Perspectives: People from different cultures, ethnicities, genders, and socioeconomic backgrounds have unique life experiences Creativity and Innovation: When team members think differently, they generate more creative ideas. Better Decision-Making: Diverse teams engage in robust discussions and challenge assumptions.

In IT, logic is king, but it shouldn't reign alone. Building diverse teams with a range of backgrounds and experiences is a recipe for innovation. These teams can break free from the limitations of conventional thinking, sparking fresh ideas and creative problem-solving approaches that lead to breakthroughs. Diversity isn't just about fairness, it's about unlocking the full potential of your team's creative power.

Collective intelligence has proven effective! Just having veterans from the same field won’t bring new impulses to the team; on the contrary, it might even lead to a competitive struggle and a waste of time on debates over trivial details. Diversity is key, however, this does not automatically mean that all team members are equal! To ensure an efficient team, everyone should be allowed to openly express their ideas, questions, and concerns. Like in a moderated forum, it doesn’t always work out :)

The IT world is a fast-paced one. To stay ahead of the curve, continuous learning is crucial. By exploring new technologies like AI and data science, you can develop your problem-solving skills. This allows you to think outside the box, make data-driven decisions, and adapt to new challenges. Essentially, continuous learning fuels innovation in IT.

The technology landscape is always evolving, thus continuous learning is vital. Staying updated with the latest trends and technologies can provide new tools and methodologies for problem-solving, beyond traditional logical approaches.

I would have a balanced approach. Not everything that is "old" and "traditional" should be dismissed. But a combination of the emerging technologies and the well designed and stable old. The new technologies still make use of the earlier technologies after all. Man cannot build a castle without a foundation :)

The only way to work successfully and happily in this field for a long time is to continually evolve. Those who do not develop cannot expect to rise in their position; quite the contrary. It’s not just about the immediate horizon for the next software version, but also about self-development and recognizing upcoming demands and technologies. AI can help, but it can also contribute to stagnation if not used proactively. Learning only happens by being actively involved.

Encouraging creativity within your team can lead to unconventional solutions that pure logic might miss. Techniques like brainstorming sessions or design thinking workshops can foster this creativity.

Logic is a strong foundation in IT, but it shouldn't limit your toolbox. Creative thinking allows you to explore unconventional solutions that might be more efficient or effective. Brainstorming sessions, where all ideas are welcome, and mind mapping techniques can help you unlock this creativity. By embracing creative thinking, you empower your team to go beyond the obvious and potentially discover breakthroughs.

Creative thinking is essential in IT services as it enables envisioning innovative solutions that logic alone may not reveal. Encourage brainstorming sessions where no idea is too far-fetched, and employ techniques like mind mapping to visualize problems and their potential solutions. By fostering creativity, you can uncover unconventional approaches that may be more efficient or cost-effective than traditional logical methods. This mindset not only accelerates problem-solving but also enhances the adaptability and future-readiness of your team.

So how can you boost creativity within a team? - Collect ideas without filtering. Don’t even react with „yes“ or „no“. - Encourage unusual approaches - Though you already have „the perfect solution“ in mind, ask for other ideas. - Even when the solution sounds crazy and too complicated, check whether it fails in all other aspects. - Sometimes the not so good ideas solve more than just the one issue you are focusing. - Time pressure can boost the creativity of some people while it can block others. What is the case in your team?

In IT, focusing solely on technical solutions can miss the mark. A user-centric approach bridges the gap by understanding user needs and experiences. This goes beyond logic, using empathy through user engagement to identify pain points and hidden insights. By designing with the user in mind, you create IT services that are not just efficient, but also user-friendly and intuitive.

An effective strategy regardless of role is to imagine oneself as the end customer, regardless of if that is an internal or external customer. Go through the experience yourself. Test, test, test from end to end. Think of what your user is trying to accomplish, what they might be doing before and after using the system, component, or process. Understanding not only the goal of the user, but also framing the tasks within the business or personal context of the goal will very often uncover those things that typically lead to user dissatisfaction.

Shifting focus from technical specifications to user experience can guide IT services to more practical and accessible solutions. Understanding user needs and contexts can often highlight solutions that pure logic might not reveal.

I select the approach of 5 plus a little bit of 4. The importance is to achieve the goals, so I build a different algorithm or use a different technology.

It is a give and take game. Definitely technology could address the miriad of end user expectations, but not ALL expections could be covered by the technology. Being honest and talk in user's terms from the technology perspective, what can be done and what not, will save you a lot of hussle and frustration in the end.

This is definitely a team work, one man isn't capable to take every detail and analyse it in terms of risks. That is why staying up to date with the latest trends in hacker's world, penetration tests and thourough vulnerability scanning, will give a pretty good start in evaluating the Risk. From there having contingency plans and safeguards will really help to ready your product face the real world.

Effective risk management involves anticipating what could go wrong beyond the obvious and preparing accordingly. This includes understanding the broader implications of decisions and the unpredictability of real-world scenarios.

Adaptability quotient (AQ) is the most important to deliver excellent services and covers most of aspects mentioned above. Within the team and with the customer you need to adapt to ways to get things done, if you sincerely wish to achieve the goal. Being soft or lenient towards any incongruent behaviour within the team gets you nowhere.

Incorporating cross-functional collaboration can help bridge the gap between logical and creative thinking. Bringing IT together with other departments such as marketing or customer service can provide new insights and drive innovation in project development.