The best way to set client expectation is to apply a trust forming transparent methodology at the very beginning of the relationship. By moving through a well-defined trust building process, I learn about them as much as they learn about me. If clients cannot commit the necessary resources to learn about me, methods, tools, and revenue generation opportunities - why in the world would I waste my time with them? Expectations are a result of the trust we have in each other - only then can you operate in a manner that defines and redefines expectations through each stage or phase of work. Failure to expose weaknesses risks that trust and erodes expectation.

Faça perguntas abertas e direcionadas para aprofundar o entendimento das expectativas dos cidadãos e identificar pontos que necessitem de maior clareza. Comunique-se de forma clara, concisa e acessível, evitando jargões técnicos e linguagem complexa que possa dificultar a compreensão dos cidadãos.

IntroductionUnderstanding needs is a fundamental aspect of human interaction, playing a pivotal role in personal relationships, professional environments, and customer satisfaction. It involves recognizing and addressing the underlying desires, motivations, and requirements of individuals or groups. This understanding fosters effective communication, enhances empathy, and leads to more successful outcomes. This article explores the importance of understanding needs, strategies for identifying them, and the benefits it brings across various domains

Gerenciar efetivamente as expectativas dos clientes como um profissional autônomo requer comunicação clara, definição de escopo precisa, gerenciamento eficiente de prazos, manutenção de altos padrões de qualidade, flexibilidade, transparência nos custos e construção de relacionamentos de confiança. Implementando essas estratégias, você pode garantir a satisfação do cliente e construir uma carreira autônoma bem-sucedida.

Estabelecer limites claros não significa negar serviços ou desrespeitar aos clientes. Pelo contrário, trata-se de uma demonstração de respeito mútuo, profissionalismo e compromisso com a gestão eficiente.

I cannot stress enough that communication is your best tool in setting boundaries, but a close second is your ability to frame the problem. The problem may touch everyone in the organization, however, to adequately address expectations you must collaboratively define what is valuable to solve and what is not.

Seja honesto e transparente em suas comunicações, mesmo quando as notícias não forem positivas. Reconheça erros e assuma responsabilidades quando necessário, demonstrando compromisso com a verdade e com a resolução de problemas.

Expectations mean continuous communication between stakeholders. As a strategy unfolds your communication should increase with internal stakeholders. Lowering expectations and erosion of trust will occur if you do not communicate. If communication is not occurring, you need to resolve that as an urgent issue with your team. How often will players on the best soccer teams communicate? ALOT!

Explique de forma clara e objetiva as causas dos desafios, seus impactos potenciais e as medidas que estão sendo tomadas para solucioná-los. Incentive o diálogo aberto e colaborativo, buscando compreender suas preocupações e sugestões para a resolução dos desafios.

Clients expect transparency, integrity, and honesty as the character traits they can trust. Expectations are that we are pro active problem solvers. Get to the bottom line issue first when you communicate about challenges. Think about fighter pilots. Pilots communicate the most important issues first - sometimes urgently. Be honest and get to the point so a solution can be discovered or implemented quickly.

Identifique e gerencie os riscos potenciais do projeto, definindo planos de contingência para minimizar seus impactos. Comunique-se de forma proativa em caso de imprevistos ou atrasos, explicando as causas e as medidas tomadas para solucioná-los.

Do not put too much work effort into a step, stage or phase of your projects. You should bite off small sprints in an agile method. Consider that all goals have plans. Plans have sub-goals, and those sub-goals have even more plans. It is helpful to think about your management of deliverables as "macro-monitoring" not "micro monitoring" [two different concepts]. Structure your strategies into macro or abstracted goals with its associated plans to achieve said goals. When you do, you'll find your customer appreciates a different way to think about their product or service. Expectations about delivery can be reinforced through a Plan and Goal Graph.

Under commit and over deliver is a common scenario in IT industry where you commit something but deliver something in excess. You also commit timelines that include buffers, just in case somethings go wrong. IF everything is on track, the stakeholders get their work done before time. Thus exceeding expectations in 2 ways