Transparent Communication: Keep Customers Informed: Regularly update customers about the situation, its potential impact on your products or services, and any steps you're taking to mitigate the challenges. Be Honest: Avoid sugarcoating the situation. Honesty builds trust and respect. Anticipate Needs: Try to predict how the challenge might affect your customers and prepare accordingly. Offer Solutions: Provide alternative products or services, or explore ways to adjust delivery schedules or pricing.

To ensure customer loyalty when selling barley, maize and silage locally, I focus on building strong relationships and delivering consistent quality. I offer personalised service, understanding each farmer's specific needs and seasonal requirements. I maintain transparent communication about product availability, pricing, and any potential issues. I've implemented a reliable delivery system and I'm flexible with payment terms when possible (straw for muck). I regularly seek feedback and swiftly address any concerns. I participate in local agricultural events to strengthen community ties and showcase my commitment to the local farming ecosystem.