1 Understanding Resistance

To effectively manage a defiant new employee, it's crucial to understand the root of their resistance. Open a dialogue to discover any misconceptions or concerns they might have about the safety procedures. Sometimes, defiance stems from a lack of understanding or a feeling of being overwhelmed by new information. By providing clear explanations and demonstrating the consequences of not following procedures, you can help them see the importance of compliance for their safety and the safety of others.

2 Training Reinforcement

Training should never be a one-off event, especially when dealing with defiance. Reinforce training by providing regular refreshers and updates on safety protocols. Make these sessions interactive and engaging to hold the employee's attention. Use real-world examples to illustrate what can go wrong when procedures are not followed. This approach helps to cement the importance of safety in their mind and encourages adherence through understanding rather than mere obligation.

3 Peer Support

Leverage the influence of peer support by pairing the defiant employee with a seasoned team member who exemplifies adherence to safety protocols. This mentorship can provide a positive example and offer guidance in a less formal setting than traditional training. Seeing a colleague follow procedures and understanding the practical application of these rules in the day-to-day operations can encourage the new employee to comply.

4 Progressive Discipline

If understanding, training, and peer support do not yield results, it may be necessary to implement a progressive discipline policy. Clearly communicate the consequences of continued non-compliance, starting with verbal warnings and escalating to written warnings or suspension if necessary. Ensure that the employee understands this is not punitive but a necessary step to maintain safety standards within the facility.

5 Positive Reinforcement

Positive reinforcement can be a powerful tool in changing behavior. Recognize and reward compliance with safety procedures to reinforce the desired behavior. This could be through verbal praise, employee recognition programs, or other incentives. When the defiant employee sees that adherence to safety protocols is not only expected but also appreciated, they may be more likely to follow suit.