Metagauss Support
Forum Replies Created
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Thanks for writing to us.
The issue related to the 24hr format is on our notice and the team is working on it.
We will fix this in our next upcoming release.
Many thanks.Thanks for writing to us.
We request you to raise a ticket for this issue on EventPrime support portal in order to allow us to assist you in a better way. Find below the URL of the support portal:
https://metagauss.com/help-and-support/
Many thanks.Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] Google Maps API errorThanks for writing to us.
It seems that the domain in the refer is not properly set with the Google Maps API on your site. So it throws the error code “RefererNotAllowedMapError”.
You may refer to the following URL to check the error code:
https://developers.google.com/maps/documentation/javascript/error-messages
You may raise a ticket on EventPrime support portal in case you need further assistance.
Many thanks.Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] Hide end times?Thanks for writing to us.
The asked feature is not available in EventPrime as of now. But we have made a note of your requirement and forwarded it to the planning team for further analysis.
Many thanks.Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] Event Type Cover ImageThank you for writing to us.
You may use the image dimensions 840*300 for the images of the event.
Feel free to reach out to us for any queries on the EventPrime support portal. The link is as follows:
https://metagauss.com/help-and-support/Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] Guest Booking —> StatusThanks for writing to us.
You don’t need to set any payment gateway for free events. If the event price is zero (0) then there will be a default checkout button on the booking summary page.This is the default behaviour of the EventPrime to show the booking summary while booking for an event. It is not possible to remove this page.
There might be the following possible reasons for a booking status to get changed from “Pending” to “Cancelled”:
1. The user hasn’t completed the booking process.
2. The user refreshes the page before the booking gets completed.
3. The user opens some other page during the booking process.Feel free to get back to us in case you have further queries.
Many thanks.Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] Ticket limitAs per your requirement, we have implemented the feature to set a limit for the number of attendees in the “Standing” arrangement too.
You can update to the latest version of the EventPrime and verify the same.
Many thanks.Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] Zapier IntegrationThis feature is not available as of now.
But we have made a note of your requirement and forwarded it to the planning team for further analysis on its inclusion in the near future.
Many thanks.Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] upcoming eventThis feature is not available as of now.
But we have made a note of your requirement and forwarded it to the planning team for further analysis on its inclusion in the near future.
Many thanks.We have made a note of this requirement and forwarded it to the planning team for further analysis. Many thanks.
Thanks for writing to us.
If you want to implement this for a single event, then it can be achieved using the event shortcode of that particular event.
But this can’t be implemented for multiple events as it will be impossible to differentiate between two or more events that have the same name.
Feel free to write in case you have any doubts.Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] TranslationWe sincerely apologize for the delay in responding to this issue. The process of translation and how it gets translated into a selected language is out of the scope of the plugin.
It is handled by Polyglot and WordPress. We advise you to get in touch with the Polyglot team for a resolution on this.
Do let us know if you need any further assistance. We are happy to help.Forum: Plugins
In reply to: [EventPrime – Events Calendar, Bookings and Tickets] Ticket limitThe requested feature is available only with the paid version of the EventPrime using the “EventPrime Ticketing and Seating” extension as of now.
We have made a note of your requirement and forwarded it to the planning team for further analysis. We will get back to you soon.
Many thanks.Thank you so much for using the EventPrime plugin. Assuming that the EventPrime’s extension “EventPrime Event Comments” is installed and activated on your site, refer to the following path to enable the comments for an event:
Go to EventPrime-> Global Settings-> Event Comments-> Select the option “Allow Event Comments”-> Save it. This will enable the users to add comments on an event.
Do let us know in case you have further queries. Many thanks.
Thank you so much for bringing it to our notice. We request you to raise a ticket on our support portal containing the details of the issue in order to allow us to assist you in a better way. Please find the URL of the support portal:
Support portal URL: https://metagauss.com/help-and-support/
Many thanks.