LiteSpeed Lisa
Forum Replies Created
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Thank you for your effort!
Forum: Reviews
In reply to: [LiteSpeed Cache] hacked, be carefulSecurity is very important to us. We are aware of these vulnerabilities affecting versions older than 5.7. We are not aware of any more recent vulnerabilities affecting the LSCache plugin. If you were hacked with a more recent version, and can show that it was the LSCache plugin that allowed the hackers access, please contact us at support@litespeedtech.com and provide as many details as you can so that we may address this ASAP.
I’m sorry to hear you’re having difficulty. It definitely sounds like something is wrong. Have you contacted the support team via email (support@quic.cloud) or posted a support thread here? We can help.
Forum: Plugins
In reply to: [LiteSpeed Cache] Broken sitesIt would be helpful if you let us know what issue you are referring to. We are unaware of any problem that is impacting “millions of sites,” as you say. Obviously an issue of that magnitude would be a high priority for us.
Forum: Reviews
In reply to: [LiteSpeed Cache] goodI’m sorry to hear you’re having trouble keeping the LSCache plugin permanently deleted.
To clarify, LiteSpeed is not responsible for auto-installing the plugin on your website. This is a hosting-provider-level issue.
If your hosting provider is using the LiteSpeed cPanel tool, you can opt out of future updates this way:
In cPanel, choose the LiteSpeed Web Cache Manager, select LiteSpeed Cache Management > WordPress Cache and “flag” your site. This will make sure your site is skipped next time the mass installation tool is run.
Otherwise, please contact your hosting provider for help.
Forum: Reviews
In reply to: [LiteSpeed Cache] I have deleted this plugin and it keep appearing 4X now.I’m sorry to hear you’re having trouble keeping the LSCache plugin permanently deleted.
To clarify, LiteSpeed is not responsible for auto-installing the plugin on your website. This is a hosting-provider-level issue.
If your hosting provider is using the LiteSpeed cPanel tool, you can opt out of future updates this way:
In cPanel, choose the LiteSpeed Web Cache Manager, select LiteSpeed Cache Management > WordPress Cache and “flag” your site. This will make sure your site is skipped next time the mass installation tool is run.
Otherwise, please contact your hosting provider for help.
Forum: Reviews
In reply to: [LiteSpeed Cache] i have no clue how to use this thingHi, @klutre
Your hosting provider probably added it to your site to improve performance. You don’t actually have to do anything. It should be able to work with just the default settings.
If you want to learn more, you can read this: What is LiteSpeed Cache and how did it get here?Hope this helps! If you need anything else, feel free to open a support topic.
Forum: Reviews
In reply to: [LiteSpeed Cache] Makes site unfindable and untestableThat shouldn’t happen. Have you tried opening a support topic so the team can look into it?
Forum: Reviews
In reply to: [LiteSpeed Cache] 100% badI’m sorry to hear your LiteSpeed experience wasn’t good, and if there’s any way we can help, be sure to open a support topic.
But just to clarify, LiteSpeed doesn’t have the ability to delete reviews (and we wouldn’t do so, even if we could). If your review was removed, it was because a WordPress moderator found it problematic for some reason, unrelated to how many stars you gave the plugin.
Forum: Reviews
In reply to: [LiteSpeed Cache] Wouldn’t workHi, @stardaug
Just wanted to clarify that a domain key is only required if you want to use any of the optimization features provided by QUIC.cloud. Otherwise, you can use the plugin without one.
Here is our documentation on domain keys. It sounds like maybe you need to add QUIC.cloud IP addresses to an allowlist somewhere in your WordPress stack.If you want to try again, and the domain key continues to be a problem, please open a support thread, and our team will be happy to help you get started.
Forum: Reviews
In reply to: [LiteSpeed Cache] Updates Made to Site Constantly Don’t ShowI understand how that can be difficult to deal with. I have two ideas for you to try, and if they don’t work, I hope you will consider starting a support thread, so the support team can give you some help figuring out a workflow that doesn’t end in frustration.
1. When you are making changes to your site, you can turn off LSCache functionality while you work. In the Toolbox section, Debug Settings tab, set Disable All Features toON
and save your changes. Once you’re done working, you can set that toOFF
to re-enable LSCWP features.
2. You mention you’ve tried to purge cache from everywhere in the plugin. Did you also try it from the CDN side? On your QUIC.cloud Dashboard, in the CDN section for your domain, under Quick Actions, click the Purge All CDN Cache link. It will give you the option of purging everything, or just purging static files. Purging images should help with the issue you describe.
I hope this helps, but please do contact our support team if these ideas don’t work for you, or you need further suggestions.Forum: Plugins
In reply to: [LiteSpeed Cache] Please remove logo from admin messagesHi, Martin. We added the logo by request from a user who suggested that it would make it more clear which plugin the messages were coming from. The logo isn’t supposed to be “huge” though. Maybe it isn’t rendering properly on your site? Can you share a screenshot so we can be sure it is displaying as intended? Thanks
Forum: Reviews
In reply to: [LiteSpeed Cache] Very disappointed!!!Hi, @barpota
That sounds terrible. I would be completely frustrated by that experience, too. I’ve spoken to the team, though, and we don’t see how the plugin could cause anything like this. If you’d like to investigate, please email us at
support@litespeedtech.com
to open a ticket. We’d like to understand your situation better.Forum: Reviews
In reply to: [LiteSpeed Cache] shonky company, zero accountabilityFor the record, a WordPress moderator was the one that removed the replies from that thread. We did not request any intervention. Another thread was started, and we are continuing to provide support there.
Forum: Reviews
In reply to: [LiteSpeed Cache] Buggy and fishy pluginHi, Spacena. I just wanted to clarify that LiteSpeed Cache cannot re-enable itself, and would never do so.
We do provide a tool to hosting providers that allows them to install and enable the plugin, but the tool respects your settings. If you have manually disabled the plugin, the tool will not re-enable it against your wishes. If you are finding that this continues to happen, you will want to speak to your hosting provider about it.