Jasmine
Forum Replies Created
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Dear @nicolepechon,
Thank you for the topic.
We checked and noticed that the problem comes from the repeated IDs.
The button inserted in the container has the same ID as one of the buttons on your website.
The IDs shouldn’t be repeated as it is not an accepted practice.Due to this, the popup connected to the selector with that ID is opened when you click on either the container or any element inside it.
Accordingly, when you click on the Pricing button, both the Pricing popup and the popup for the Site plan button are opened.
The containers of these buttons have the same IDs.See the screenshot below:
Please make the IDs unique, check the case again, and let us know about the outcome.
Thank you.
Dear @frikonina,
Thank you for your resposne.
Please provide us with the following information so that we can try to get the case on our side.
- The plugin version you are using.
- The Popup Type you are using.
- The template you have chosen for the popup.
- The Theme you are using.
- Let us know whether you have written any Custom CSS code or not.
Looking forward to your response.
Thank you.
Dear @doladetimi,
Thank you for the topic.
As far as I understand, you want to display the user answer explanation in the User Page Settings.
If yes, then, you can find it in the detailed report of the shortcode.See the screenshots below:
If I understand your question incorrectly, please correct me and clarify your request so that we can guide you accordingly.
Thank you.
Dear @frikonina,
Thank you for the topic.
Please provide us with the link, where the given popup is enabled and the given problem can be found so that we can check out the case.
Looking forward to your response.
Thank you.
Dear @bofang,
We’re closing this ticket for now as we last heard from you 1 week ago.
Unfortunately, we haven’t heard from you via contact form as well.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
Dear @stevas0159,
We’re closing this ticket for now as we last heard from you 2 weeks ago.
Unfortunately, we haven’t heard from you via contact form as well.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
Forum: Plugins
In reply to: [Chartify - WordPress Chart Plugin] Bottom Line missing with 2 data pointsDear @shortstop0jess,
We’re closing this ticket for now as we last heard from you 1 week ago.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
Forum: Plugins
In reply to: [Popup Box - Create Countdown, Coupon, Video, Contact Form Popups] CookiesDear @emanuela2019,
We’re closing this ticket for now as we last heard from you 1 week ago.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
Forum: Plugins
In reply to: [Quiz Maker] Kategorien auf der StartseiteDear @motte23,
We’re closing this ticket for now as we last heard from you 1 week ago.
Unfortunately, we haven’t heard from you via contact form as well.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
Forum: Plugins
In reply to: [Quiz Maker] Export results does not include keywordsDear @edit4ever,
We’re closing this ticket for now as we last heard from you 1 week ago.
Unfortunately, we haven’t heard from you via contact form as well.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
Forum: Plugins
In reply to: [Quiz Maker] Quiz Font TypeFor other readers, we are closing the ticket as the customer contacted us via email, we found the reason for the problem and guided how to solve the problem accordingly.
Thank you.
Dear @vinodenarain,
We’re closing this ticket for now as we last heard from you 1 week ago.
Unfortunately, we haven’t heard from you via contact form as well.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
Dear @johnnyjeries,
Thank you for your response.
I want to mention, that our Dev Team needs more information for further investigation of the case.
So, please contact us via this form. Our customer care specialists will check out your case and will help you solve the problem as soon as possible.Thank you.
Dear @johnnyjeries,
Thank you for your reply and the link.
We checked and noticed that you are using a Cache plugin.
See the screenshot below:
Most presumably, the page is cached due to which the changes are not visible on the front-end.
Please clear all the caches, exclude the link, where the given quiz is located from the Cache plugin settings, and check the case again.Please check this and get back to us with an outcome.
Thank you.
Dear @johnnyjeries,
Thank you for your response.
Please provide us with the link, where the given quiz is located so that we can check out the case.
Also, please let us know whether you are using a Cache plugin or not. If yes, then, please clear all the caches and check the case again.Looking forward to your response.
Thank you.