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Viewing 15 replies - 1 through 15 (of 94 total)
  • Thread Starter grafx77

    (@grafx77)

    Yep…that was it! I changed the setting to Date Created and all is well. Thanks!!

    Thread Starter grafx77

    (@grafx77)

    What does “date paid” have to do with anything? And no, all orders were paid via Stripe credit card, not COD.
    This is happening to A LOT of people right now, so this isn’t something that is exclusive to just me.

    Thread Starter grafx77

    (@grafx77)

    Again, this issue never occurred until the latest version 7.6.2.

    Thread Starter grafx77

    (@grafx77)

    Im pretty sure I have the correct forum as others were reporting the same issue here.

    I’ve already tried the solutions you stated above. We need development help. This is a verifiable issue with the latest version of Woocommerce Analytics period. Report this to devs.

    Thread Starter grafx77

    (@grafx77)

    I also see there are a TON of people having issues with Analytics as of late. Woocommerce needs to fix this.

    I’m going to anticipate support needing the System Report, so here it is

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://beastfightgear.com
    Site address (URL): https://beastfightgear.com
    WC Version: 7.6.0
    REST API Version: ✔</img> 7.6.0
    WC Blocks Version: ✔</img> 9.8.4
    Action Scheduler Version: ✔</img> 3.5.4
    Log Directory Writable: ✔</img>
    WP Version: 6.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔</img>
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 8 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 2000
    cURL Version: 7.84.0
    OpenSSL/1.1.1q
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.38-MariaDB
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔</img>
    fsockopen/cURL: ✔</img>
    SoapClient: ✔</img>
    DOMDocument: ✔</img>
    GZip: ✔</img>
    Multibyte String: ✔</img>
    Remote Post: ✔</img>
    Remote Get: ✔</img>
    
    ### Database ###
    
    WC Database Version: 7.6.0
    WC Database Prefix: wp_
    Total Database Size: 51.95MB
    Database Data Size: 44.61MB
    Database Index Size: 7.34MB
    wp_woocommerce_sessions: Data: 22.01MB + Index: 1.08MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
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    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_posts: Data: 6.88MB + Index: 0.73MB + Engine MyISAM
    wp_prli_clicks: Data: 1.71MB + Index: 0.91MB + Engine MyISAM
    wp_prli_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_prli_links: Data: 0.00MB + Index: 0.03MB + Engine MyISAM
    wp_prli_link_metas: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wp_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
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    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_wobef_history: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_wobef_history_items: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
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    wp_wpeae_goods: Data: 0.36MB + Index: 0.01MB + Engine MyISAM
    wp_wpeae_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    ### Post Type Counts ###
    
    attachment: 2802
    blocks: 8
    nav_menu_item: 52
    page: 79
    post: 2
    product: 460
    product_variation: 4424
    revision: 200
    shop_order: 108
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔</img>
    Hide errors from visitors: ✔</img>
    
    ### Active Plugins (14) ###
    
    Classic Editor: by WordPress Contributors – 1.6.3
    Contact Form 7: by Takayuki Miyoshi – 5.7.5.1
    Sitemap Generator: by Auctollo – 4.1.9
    iThemeland WooCommerce Bulk Orders Editing Lite: by iThemelandco – 2.1.0
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    WooCommerce Variation Swatches Pro: by Drfuri – 1.0.4
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    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
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    WooCommerce: by Automattic – 7.6.0
    WooSidebars: by WooCommerce – 1.4.6
    WP Engine Automated Migration: by WPEngine – 4.97
    YITH WooCommerce Wishlist: by YITH – 3.20.0
    
    ### Inactive Plugins (0) ###
    
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
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    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌</img> Page not set
    
    ### Theme ###
    
    Name: Flatsome
    Version: 3.14.3
    Author URL: http://www.uxthemes.com/
    Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔</img>
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php version 3.5.0 is out of date. The core version is 7.0.1
    flatsome/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0
    flatsome/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.4.0
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.4.0
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
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    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
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    flatsome/woocommerce/single-product/rating.php
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    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
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    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    Outdated Templates: ❌</img>
    					
    					
    						Learn how to update
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
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    customer-effort-score-tracks
    import-products-task
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    Disabled Features: block-editor-feature-enabled
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    new-product-management-experience
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    settings
    
    Daily Cron: ✔</img> Next scheduled: 2023-04-20 21:39:32 +00:00
    Options: ✔</img>
    Notes: 94
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    ### Action Scheduler ###
    
    Complete: 194
    Oldest: 2023-03-21 08:17:36 +0000
    Newest: 2023-04-20 20:19:54 +0000
    
    Failed: 3
    Oldest: 2023-02-18 00:37:44 +0000
    Newest: 2023-04-20 19:45:17 +0000
    
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    Newest: 2023-04-21 10:11:04 +0000
    
    
    ### Status report information ###
    
    Generated at: 2023-04-20 20:31:29 +00:00
    `

    Thread Starter grafx77

    (@grafx77)

    @aylonlimited Yep. They’re just p**sing off their “potential customers” by using this somewhat shady tactic of hiding this pertinent info until you’ve actually set everything up.
    Hopefully you’ve asked for a refund. I actually use a separate plugin for AC emails called “Abandoned Cart Recovery Premium” by VillaThemes. It’s works very well and has a drag and drop editor for a one time price.

    Thread Starter grafx77

    (@grafx77)

    No. Not a tooltip. Like I said, an actual label above or below the image, like MOST other stores have. This isn’t a hard concept to understand. I’ve explained it quite well.

    Thread Starter grafx77

    (@grafx77)

    Ok thanks. Sent!

    Thread Starter grafx77

    (@grafx77)

    Everything is setup properly. I already stated that the plugin was working at one point, so that really shouldn’t be a question.

    If you want to contact me at grafx7711 at gmail dot com, I can give you admin access to the store so you can look into it more. That would be the most efficient way moving forward.

    Thread Starter grafx77

    (@grafx77)

    You have opened your support ticket 20 hours ago. Didn’t realize we have to update you every 2 hours about getting back to you.

    You were online the whole time. Don’t play coy. We were chatting back and forth with 5-30 minute increments in between. You then suddenly went dark and never said anything. I think it’s fairly straightforward to assume you were not going to answer and you had viewed both my responses.

    We have decided not to pursue this anymore. We had every intention of figuring out a workaround for this Flatsome theme conflict. But you being rude and uncooperative made us change our minds.

    I’m way ahead of you buddy. I already found another great pop up plugin. As you already know, there about 50 to choose from with much better support and attitude than you provided.

    And don’t act like you were going to resolve this issue. The ticket was never going to be responded to and you kept repeating yourself 3 times with the same solution > Your theme is the problem. That is a sure-fire sign that you were all out of answers. You had 3 opportunities to correct it then and you didn’t. What a joke.

    Thread Starter grafx77

    (@grafx77)

    You said nothing about getting back to me nor did you state anything about how you were looking into the issue. I left the one star due to the way you handled the situation.

    Secondly, WHY on earth are you stating this could be a Magnific issue. Also, why are you stating the obvious about the javascript code? It’s like you have totally ignored the last 2 messages I posted here. If you can’t understand 2 full, clear, and concise messages regarding this, I don’t know what else to tell you. Let me spell it out for you one more time….

    1. We already know it is an issue with Magnific, but your script worked. The submission works once I posted your helpful script. I’ve told you this twice now!

    2. Next, I told you that when I activated WP Rocket, I had that problem again, but when I deactivate the File Optimization > Defer Javascript option, the plugin works as it should. THAT MEANS >>>>>> I need the correct javascript to add to this list, which I included a screenshot of a message or two back. GO CHECK IT OUT.

    You obviously have a VERY hard time understanding English or else I wouldn’t have to repeat myself 3 different times.

    Thread Starter grafx77

    (@grafx77)

    In case you need a visual: https://i.imgur.com/ef71vK2.png

    Thread Starter grafx77

    (@grafx77)

    What are you talking about? We already went through this.

    The script you gave me corrected the issue with the theme. I enabled WP Rocket, and it wouldn’t submit again. When I turn off “Delay Javascript Execution”, the submission works. That is why I was asking for the appropriate javascript files.

    This is 100% not an issue with the theme. This is with WP Rocket. If I can get the correct javascript to add to this section, it will work.

    Thread Starter grafx77

    (@grafx77)

    Didn’t work. I added
    bravepop_front_js
    bravepop_front_js-js-extra
    bravepop_global
    var brave_popup_data

    Not submitting. Any other javascripts?

    Thread Starter grafx77

    (@grafx77)

    Javascript file?

Viewing 15 replies - 1 through 15 (of 94 total)