I want to delete old subscribers, but nothing happens when I delete them. They do not go to the trash, and those that were already in trash, can also not be removed.
As soon as I click on for example “non confirmed subscribers” my browser’s gives a message saying that this page is slowing down the browser, please stop this page. Seems like everything freezes and clicking on the trash tab, or others simply not works. This happens in Firefox and Edge too.
Any idea’s how to solve this?
If you go to MailPoet > Subscribers, and expand the “Screen Options” panel in the top-right corner of the screen, how many subscribers do you have it configured to display? If you have it set to a very high number — i.e. 500 subscribers — that could certainly slow down the page. In that case, please try switching it to ~20 – 30 subscribers and see if the page loading speed improves:
PS. Also I keep getting mails that I exceeded my subscriber limit and yet I only have 454 subcribers (actually only 54) but the unconfirmed ones keep getting added after I remove them.
Thank you for reaching out and providing the details of the issue you are encountering on your product page with the newsletter form placement.
I’ve reviewed the product page for the Xiaomi Lint Remover at https://taptip.shop/product/xiaomi-lint-remover/ and I’ve noticed, as you’ve reported, that the newsletter form is appearing after the footer.
This misplacement is likely due to the way the theme or page builder you’re using structures content areas and footers. When there’s less content, such as a missing product description, there may not be enough elements to properly define where the footer ends, which could result in the form being displayed beyond the intended section.
To resolve this, you could try the following steps:
It may be necessary to adjust the theme’s or page builder’s template for product pages without descriptions to ensure that footer-related elements correctly clear the content and maintain their position at the bottom of the page.
As an alternative, you could add custom CSS to enforce a minimum height for the content area or to correct the position of the form. If you’re not familiar with CSS, you might need to reach out to a web developer for assistance or consult the support channels for your theme or page builder.
I hope this helps.
Of course, feel free to reach out to us if you need any more help or have other questions and we’d be happy to help.
Thank you for reaching out to us and reporting the issue you’ve encountered with the MailPoet plugin. I appreciate the detailed description and the temporary workaround you’ve applied.
We’ve taken note of the error regarding the type mismatch in the findOneByIPAndCreatedAtAfterTimeInSeconds method, which is indeed a curious occurrence that it affects only certain members of your team. Your findings on the $timeout calculation potentially surpassing the PHP integer type limit provides us with a good starting point for investigation.
I have forwarded this information to our development team so that they can look into the cause of this behavior.
Should you experience any further issues or have any additional questions, please do not hesitate to reach out.
Thank you for your follow-up and for sharing your findings from the additional troubleshooting. It’s encouraging to hear that you were able to successfully send emails with only WooCommerce and Elementor plugins activated.
Regarding your question about the certainty of the Blockify theme being the cause of the problem: based on the specific error and your successful tests without the theme activated, it strongly suggests that the issue is indeed linked to the Blockify theme.
I recommend continuing with contacting Blockify’s support as you planned.
I hope this message finds you well. Thank you for reaching out and sharing the details of the issue you’ve encountered. After thoroughly reviewing the error message and considering the symptoms you’ve described, it has become evident that the problem is associated with the Blockify theme you’re currently utilizing on your WordPress site. The specific error is as follows:
Uncaught Error: Call to a member function getAttribute() on null in/var/www/vhosts/yourwebsite.com/httpdocs/wp-content/themes/blockify/includes/blocks/post-terms.php:42
This error indicates that there is an issue within the theme’s code, particularly in the way it is handling a certain operation in the post-terms.php file. It appears to be calling a method on an object that hasn’t been properly initialized, leading to this error.
Given the nature of this problem, it falls outside the scope of MailPoet’s functionality and directly pertains to the theme’s codebase. Therefore, the fastest and most effective way to resolve this issue would be to contact the Blockify theme’s support or development team. They possess the necessary insights and access to the theme’s architecture to provide a precise and timely solution.
When contacting them, it might be helpful to include the exact error message you provided to us, along with any other relevant details such as your WordPress version, theme version, and any recent changes you’ve made to your website.
These errors are most often caused by either missing or corrupted files, which can happen if there’s some type of glitch while updating WordPress plugins/themes and something doesn’t go as expected.
As a first step here, I’d recommend re-installing the plugin and then checking to see if the issue is resolved. You can remove the plugin and re-install it from your admin dashboard’s Plugins page, or alternatively we have a guide for re-installing via FTP here:
